George McLelland
Monroe,OR
Summary
Articulate and highly-skilled Service Representative provides accurate, friendly customer service by navigating multiple computer systems, applications and utilizing search tools to find information. Excellent trainer and team leader with proven expertise in keeping associates motivated and productive. Demonstrated good money handling and recordkeeping abilities.
Overview
11
11
years of professional experience
Work History
ACCOUNTANT
Credit Union 1
Anchorage, United States
02.2016 - 08.2019
- Evaluated and improved accuracy and completeness of financial records.
- Gathered financial information, prepared documents, and closed books.
- Supported monthly reporting analysis to achieve validation of internal reports and to reconcile production operations and general ledger.
Member Service Representative
Credit Union 1
Anchorage, AK
11.2013 - 02.2016
- Learned all internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Teller
Credit Union 1
Eagle River, AK
07.2012 - 11.2013
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Executed wire transfers, stop payments and account transfers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
CUSTOMER SERVICE MANAGER
WALMART
01.2011 - 07.2012
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Met coverage demands by setting effective work schedules and breaks, and effectively delegating assignments.
Grocery Department Manager
Walmart
Anchorage, AK
08.2010 - 01.2011
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Maintenance Associate
WALMART
Anchorage, AK
10.2008 - 08.2010
- Maintained safety conditions and standards in facility.
- Inspected facility and grounds and picked up trash or other debris.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
- Operated compactors and balers to discard cardboard boxes and trash.
- Kept building spaces premises clean inside and outside.
Education
Diploma -
Eagle River High School
Skills
Customer support
Timeline
ACCOUNTANT
Credit Union 1
02.2016 - 08.2019
Member Service Representative
Credit Union 1
11.2013 - 02.2016
Teller
Credit Union 1
07.2012 - 11.2013
CUSTOMER SERVICE MANAGER
WALMART
01.2011 - 07.2012
Grocery Department Manager
Walmart
08.2010 - 01.2011
Maintenance Associate
WALMART
10.2008 - 08.2010
Diploma -
Eagle River High School
Similar Profiles
Lindsey RhodesLindsey Rhodes
Member Service Representative at Credit Union 1Member Service Representative at Credit Union 1
Destanee LeasureDestanee Leasure
Credit Union Teller at Credit Union 1Credit Union Teller at Credit Union 1
Sam Hamilton IIISam Hamilton III
VP Retail Operations & Community Engagement at Credit Union 1VP Retail Operations & Community Engagement at Credit Union 1
Paola DuartePaola Duarte
Teller at Credit Union 1Teller at Credit Union 1
Dylan LowtherDylan Lowther
Restaurant Worker at Papa's PizzaRestaurant Worker at Papa's Pizza