Summary
Overview
Work History
Education
Skills
Affiliations
Additional Information
Timeline
Generic

Georgene Taylor

Riverdale,GA

Summary

Experienced Mailhandler seeking to grow within the U.S Postal Service organization. I have demonstrated ability operating automated mail processing equipment to sort incoming and outgoing mail. Proficient in collating, bundling and transferring mail for delivery. I have over 24 months with mail and parcel delivery, as well as 8 months as a 204-B. I excel at building positive relationships with customers and mentoring new hires on standard policies, procedures and related federal guidelines.

Overview

16
16
years of professional experience

Work History

Mailhandler

USPS
06.2023 - Current
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Inspected mail for damages and took appropriate action to deliver in good condition.
  • Maintained clean and organized mail room to promote safety and efficiency.
  • Processed incoming and outgoing mail in accordance with postal regulations.
  • Operated mail processing machine to sort and package incoming and outgoing mail.

Mailhandler

USPS Atlanta Peachtree
09.2019 - 06.2023
  • Move the mail and / or packages to the customer
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.
  • Inspected mail for damages and took appropriate action to deliver in good condition.
  • Used automated mail processing equipment to sort and collate mail.
  • Processed incoming and outgoing mail in accordance with postal regulations.

Route Sales Representative

Frito Lay
04.2018 - 06.2019
  • Maintained positive relationships with customers using good communication and follow-through abilities.
  • Maintained up-to-date knowledge of products and services to address customer inquiries
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
  • Analyzed sales and customer data to identify buying trends and offer recommendations.
  • Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Collaborated with customers to identify needs and provided catered solutions
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Represented wide range of products and brands.
  • Operated delivery vehicles safely and efficiently.
  • Developed strong customer base through efficient and reliable service.
  • Completed daily pre- and post-trip vehicle inspections.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.

Shift Supervisor

CVS
02.2017 - 05.2018
  • Increased sales and customer service by 20% - Managed a store of at least 5 per more people at a time - Responsible for employees being trained and knowledgeable at all times

Mail handler

USPS
08.2018 - 01.2019
  • Utilized physical strength to move mail and packages of varying sizes and weights.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Followed safety protocols while handling and sorting mail for personal safety purposes.

District Manager

Taco Bell Restaurant
05.2008 - 07.2015
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Modeled best practices for sales and customer service.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Generated financial and operational reports to assist management with business strategy.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Evaluated costs against expected market price points and set structures to achieve profit targets.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Front Desk Associate

Studio 6 Roswell Ga
06.2014 - 02.2015
  • Process all reservations by checking guests in and out
  • Maintain security of guest keys, assigned cash bank and responsible for all cash transactions.

Counselor

YMCA Primetime – Fulton County School System
04.2013 - 06.2017
  • Facilitate daily activities in YMCA after school program
  • Ensure safety and care of all children
  • Maintained confidentiality of records relating to clients' treatment.
  • Guided clients in developing skills and strategies for dealing with problems.
  • Offered guidance and advice to help cultivate self-esteem and community involvement.
  • Engaged clients in conversation to determine feelings and apprehensions.
  • Facilitated weekly group sessions to encourage self-reflection and problem-solving.
  • Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
  • Listened to clients' concerns and provided encouragement and support.

Shift Supervisor

CVS Pharmacy
01.2012 - 01.2014
  • Increased sales by 15% through implementation of training courses for new recruits
  • Expanded the level of training for all team members

Education

Associate of Science - Respiratory TherapyAugust

Independence University
Salt Lake City, UT
2016

Skills

  • Mail and Packages
  • Automated Mail Processing Proficiency
  • Mail Sorting
  • Staff Development
  • Post Office Operations
  • Team Meetings
  • Regulatory Compliance
  • Accurate Documentation
  • Load Documentation Management
  • Administrative Support
  • Workplace Safety
  • Team Goals

Affiliations

  • Member of Omega Phi Alpha Sorority

Additional Information

I would like to highlight my tangible qualities I will bring to the position. The willingness to tackle difficult situations by assessing the problem, and providing suitable solutions within the framework of company. Excellent oral and written capabilities, as well the ability to galvanize team members to achieve objectives. Lastly, a team player with focal point being the success of the organization, knowing individual success will depend on the person to my left and right.

Timeline

Mailhandler

USPS
06.2023 - Current

Mailhandler

USPS Atlanta Peachtree
09.2019 - 06.2023

Mail handler

USPS
08.2018 - 01.2019

Route Sales Representative

Frito Lay
04.2018 - 06.2019

Shift Supervisor

CVS
02.2017 - 05.2018

Front Desk Associate

Studio 6 Roswell Ga
06.2014 - 02.2015

Counselor

YMCA Primetime – Fulton County School System
04.2013 - 06.2017

Shift Supervisor

CVS Pharmacy
01.2012 - 01.2014

District Manager

Taco Bell Restaurant
05.2008 - 07.2015

Associate of Science - Respiratory TherapyAugust

Independence University

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Georgene Taylor