Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Affiliations
Personal Portrait
Other skills
Timeline
Generic

GEORGE ROUSSALIS

VRILISSIA, ATHENS,ATTICA

Summary

Adaptable Promotional Quality Manager with a 8-year background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis and research skills. Specialties include achieving set targets, generating new strategies and maintaining accurate records.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Innovative and goal-oriented Management professional committed to promotional quality. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through delivering patient-centric science. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Promotional Quality Managment & Compliance position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

29
29
years of professional experience
1
1
Certification
3
3
Languages

Work History

Senior Promotional Quality Manager

Pfizer Hellas S.A.
07.2015 - Current
  • Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
  • Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
  • Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
  • Evaluated quality problems and performed assessments to identify and resolve issues.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
  • Provided training to employees on best practices in promotional quality management, fostering culture of excellence within organization.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Improved quality processes for increased efficiency and effectiveness of promotional practices.
  • Streamlined production processes by identifying areas for improvement and implementing corrective actions.
  • Wrote and implemented new rework procedures to standardize processes and streamline workflow.
  • Promoted proactive approach to risk management within organization, mitigating potential concerns before they escalated into larger issues.
  • Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
  • Increased efficiency of Quality Management System (QMS) by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
  • Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Mentored junior staff members in quality management principles, fostering professional growth among team members.
  • Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
  • Devised specifications for processes.
  • Ensured consistent delivery of high-quality promotional materials by closely supervising production teams throughout manufacturing processes.
  • Collaborated with suppliers to improve raw material quality, ensuring consistency across all sourced components.
  • Championed data-driven decision making by conducting regular reviews of performance metrics and adjusting strategies accordingly.
  • Liaised with HR manager to organize and perform quality standard training for new and existing staff.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Defined clear targets and objectives and communicated to other team members.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Corporate Compliance Manager

Pfizer Hellas S.A.
09.2007 - 07.2015
  • Managed compliance efforts, reporting and audits.
  • Reduced risk exposure for company by identifying and addressing areas of noncompliance.
  • Streamlined compliance processes by implementing efficient monitoring systems and tools.
  • Consulted with clients on best practices and served as project manager for all process improvements and regulatory initiatives.
  • Developed and delivered training programs to inform new and current employees about compliance issues.
  • Collaborated with cross-functional teams to establish clear compliance guidelines and expectations for all departments.
  • Supported implementation of new regulations within organization by developing strategic plans and action items for each department.
  • Monitored emerging trends in regulatory requirements, anticipating potential impacts on organization's operations.
  • Improved communication channels between departments by establishing regular meetings and reporting structures related to compliance matters.
  • Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
  • Succeeded in maintaining positive relationship with regulators through proactive engagement and timely responses to inquiries.
  • Maintained effective working relationships with regulatory authorities, suppliers and customers.
  • Enhanced overall business operations by continuously improving policies, procedures, and controls related to compliance requirements.
  • Designed effective risk assessment strategies that helped identify areas where additional attention was needed to maintain full regulatory compliance.
  • Strengthened company-wide awareness of relevant laws, regulations, and industry standards through targeted trainings, presentations, and ongoing communication efforts.
  • Provided expert advice to senior management on potential risks, legal implications, and recommended solutions for complex compliance issues.
  • Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
  • Evaluated third-party vendors'' adherence to applicable laws/regulations before engaging them as partners or service providers for company's projects.
  • Managed full life cycle of assigned audits in alignment with departmental procedures, delivering progress as well as closing reports to senior management and clients.
  • Developed comprehensive training programs for employees, fostering culture of compliance throughout organization.
  • Collaborated with HR and IT to develop and implement code of business and ethics and anti-harassment policies and related personnel training.
  • Conducted quarterly audits of environmental management compliance.
  • Played key role in shaping company policy by participating in industry forums, conferences, and networking events focused on compliance matters.
  • Managed investigations into potential violations of laws or regulations, ensuring swift resolution and corrective actions when necessary.
  • Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.
  • Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
  • Managed company participation in drug safety audits, and reviews by third parties, customers and regulatory agencies.
  • Formulated detailed recommendations based on audit findings to support annual planning and definition of goals.
  • Delivered and tracked program training for associates and supervisors to safeguard continuing business relationships.
  • Defined and developed policies and procedures for consumer reporting and privacy practices.
  • Conducted thorough internal audits to ensure adherence to regulatory standards and best practices.
  • Assisted in developing and implementing robust ethics program, fostering a strong culture of integrity and compliance throughout company.
  • Liaised with clients to identify and target inefficiencies in areas of risks and business controls, process gaps and workflow discrepancies.
  • Verified consistency in quality planning, quality control, quality insurance and quality improvement.
  • Executed corporate drug safety strategies, policies and procedures.
  • Performed regular compliance reviews and audits, identifying non-compliance issues.
  • Addressed compliance issues by developing and implementing corrective action plans.
  • Devised and maintained compliance recordkeeping processes to support initiatives.
  • Implemented effective compliance policies and procedures to meet regulatory requirements.
  • Established and monitored compliance procedures to provide consistent implementation across departments.
  • Developed compliance training initiatives and materials, educating staff on regulations.
  • Investigated potential compliance violations and reported findings to senior management.
  • Kept up to date on compliance trends and rulings using meticulous research and study.
  • Analyzed and identified risk areas to determine compliance with applicable laws and regulations.

Customer Manager

Pfizer Hellas S.A.
06.2006 - 09.2007
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Developed strong relationships with clients through consistent communication and proactive problem-solving.
  • Scheduled and attended meetings with clients and prospective clients as requested.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Developed and implemented customer service policies and procedures.
  • Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
  • Collaborated with other departments to develop solutions for cross-functional challenges affecting customers.
  • Conducted regular training sessions for team members to improve their skills in handling customer issues.
  • Organized regular events aimed at fostering stronger relationships between customers and company.
  • Maintained statistical database of customers using Excel for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
  • Liaised between customers and organization with particular focus on working with sales department.
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.
  • Developed detailed plans based on broad guidance and direction.

Product Manager

Pfizer Helleas S.A.
07.1995 - 06.2006
  • Communicated effectively with team members to deliver updates on project milestones and deadlines.
  • Developed product documentation to communicate upcoming features of products to internal teams.
  • Analyzed metrics to measure product performance.
  • Collaborated with sales, marketing, and support teams to launch products on time and within budget.
  • Implemented Agile methodologies for more efficient project management and team collaboration.
  • Managed stakeholder expectations effectively throughout entire product development process.
  • Prioritized roadmap in order to achieve product goals and metrics.
  • Launched successful products by conducting thorough market research and identifying customer needs.
  • Established criteria for each milestone within product roadmap as means to measure developmental progress.
  • Liaised with clients to better understand business needs and current market landscape.
  • Analyzed competitive landscapes to identify market opportunities, informing strategic business decisions.
  • Reviewed new opportunities to drive business strategy at planning sessions.
  • Monitored market trends and competitor performance to update promotional strategies.
  • Managed product demonstrations and testimonials for performance evaluation.
  • Led cross-functional teams to deliver high-quality products on time and within budget constraints.
  • Set goals and formalized policies to maximize team performance and keep project on-task.
  • Directed planning and budgeting efforts.
  • Boosted customer base penetration using creative promotional approaches.
  • Spearheaded creation of detailed user guides for enhanced usability of newly launched products.
  • Conducted market research to identify new opportunities and target markets.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.
  • Coordinated with design and media teams to develop high-quality creative assets.
  • Managed budget allocation and resource utilization to maximize marketing ROI.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Analyzed and reported on KPIs to validate and demonstrate success of marketing campaigns.
  • Devised content strategy to effectively engage target audiences.
  • Generated sponsorships with related and partnering entities to enhance marketing objectives.
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
  • Created and managed social media campaigns to increase brand engagement.
  • Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
  • Coordinated design meetings and decisions with internal departments and teams.

Education

MBA - Internal Audit

National And Kapodistrian University
Athens, Greece
02.2018

MBA - Business Administration (Management, Marketing)

University College of Wales
Aberystwyth, United Kingdom
10.1989

Bachelor of Science - Chemical Engineering

National Technical University of Athens
Athens, Greece
10.1986

Skills

Corrective Actions

Preventive Actions

Preventive Maintenance

Quality Management Systems

Quality processes

Quality Planning

Familiarity with quality standards

Failure mode and effects analysis

Business Analysis and Reporting

Operation Monitoring

Team Development

Interpersonal Relations

Continuous Improvement

Work Planning and Prioritization

Negotiation

Budget Management

Project Planning

Goal Setting

Scheduling and Coordinating

Business Planning

Schedule oversight

MS Office

Computer Skills

Statistical analysis skills

Documentation And Reporting

Performance Tracking and Evaluation

Decision-Making

Problem-solving abilities

Problem Resolution

Performance monitoring

SOP Development

Accomplishments

  • Achieved complete audit outcome through participation in the Guest Auditor Programme effectively helping with implementation of Corporate Audit [(MAPP-FCPA) in 2020, (Independent Medical Grants) in 2021].
  • Collaborated with external vendor team in the development of a personally designed shared point dedicated to Promotional Quality, called The Nuts and Bolts in Promotional Quality.
  • Facilitation and overall leadership in the implementation of the new electronic review and approval tool for promotional materials, called GCMA.
  • Collaborated with local health authorities in Greece (EOF) in the development of communications programme relating to promotional and non-promotional materials, as well as helping to resolve potential issues against ethics that might emerge.
  • Achieved c ro s s- i nd u st r y a li gn me n t in review and approval of domestic / international scientific conventions, congresses, and similar events through effectively helping pharma industry association in Greece (SFEE).

Languages

English
Proficient
C2
Romanian
Elementary
A2
Greek
Native or Bilingual

Certification

  • Certified Fraud Examiner, ACFE - 2017

Affiliations

  • HACFE (Hellenic Chapter of Association of Certified Fraud Examiners - 2017
  • HIIA (Hellenic Institute of Internal Auditors) - 2017
  • TEE (National Technical Chamber of Greece) - 1986

Personal Portrait

Married with twin boys of 22 years. I was born in Athens where I ever live since. Strolling around the old city center around Acropolis and Plaka area in Sunday mornings revive great vibes. Personal interest in Greek history and mountain landscapes.

Other skills

· Corrective Actions

· Preventive Actions

· Preventive Maintenance

· Quality Management Systems

· Quality processes

· Quality Planning

· Familiarity with quality standards

· Failure mode and effects analysis

· Business Analysis and Reporting

· Operation Monitoring

· Team Development

· Interpersonal Relations

· Continuous Improvement

· Work Planning and Prioritization

· Negotiation

· Budget Management

· Project Planning

· Goal Setting

· Scheduling and Coordinating

· Business Planning

· Schedule oversight

· MS Office

· Computer Skills

· Statistical analysis skills

· Documentation And Reporting

· Performance Tracking and Evaluation

· Decision-Making

· Problem-solving abilities

· Problem Resolution

· Performance monitoring

· SOP Development

Timeline

Senior Promotional Quality Manager

Pfizer Hellas S.A.
07.2015 - Current

Corporate Compliance Manager

Pfizer Hellas S.A.
09.2007 - 07.2015

Customer Manager

Pfizer Hellas S.A.
06.2006 - 09.2007

Product Manager

Pfizer Helleas S.A.
07.1995 - 06.2006

MBA - Internal Audit

National And Kapodistrian University

MBA - Business Administration (Management, Marketing)

University College of Wales

Bachelor of Science - Chemical Engineering

National Technical University of Athens
GEORGE ROUSSALIS