Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Football
Generic

Georges Sfeir

Beirut

Summary

Dynamic Customer Support Specialist with a proven track record at Swapp Car Rent Company, excelling in customer service excellence and complaint handling. Skilled in ticket management and workflow optimization, I effectively resolved inquiries, enhancing client satisfaction rates. My analytical thinking and multitasking abilities contributed to streamlined operations and improved service delivery.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience

Work History

Customer Support Specialist

Swapp Car Rent Company
02.2025 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Multitasked to handle diverse customer needs in high-volume [Type] setting, prioritizing tasks to keep up with challenging deadlines.
  • Developed and implemented preventive maintenance procedures.
  • Offered assistance in implementing and developing training programs.
  • Tested new software and hardware prior to deployment.
  • Installed, configured and maintained computer systems and network connections.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Generated reports to track performance and analyze trends.
  • Responded to customer requests for products, services, and company information.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

CCTV Operator

City Centre Mall
08.2022 - 01.2025
  • Maintained televising equipment in good operating condition by adjusting, cleaning and performing minor repairs.
  • Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.
  • Maintained high awareness towards safety, damage and loss prevention by conducting [Number] training seminars to associates.
  • Monitored activities captured on cameras to inform authorities of suspicious activities.
  • Watched both live and recorded video surveillance footage.
  • Reported any incidents immediately to local law enforcement.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Monitored CCTV cameras and alarm systems for security breaches.

Call Center Agent, Inbound Sales

Sandwich W Nos
06.2019 - 02.2020
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Provided information about available products and services, membership details, and purchase advantages.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.

Customer Service Cashier

City Centre Mall , Burger King
07.2018 - 06.2019
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Counted money in drawers at beginning and end of each shift.
  • Answered product questions using knowledge of sales and store promotions.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Processed refunds and exchanges in accordance with company policy.
  • Set up new sales displays each week with fresh merchandise.

Education

High School Diploma -

Frere
Dekwane
04-2020

Skills

  • Customer service excellence
  • Analytical thinking
  • Ticket management
  • Product knowledge
  • Email management
  • Workflow management
  • Email communication
  • Help desk support
  • Complaint handling
  • Multitasking and organization
  • Live chat support
  • Call center experience
  • Sales support
  • Payment processing
  • Customer response

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to Resolved the Issue .
  • Collaborated with team of [14]

Languages

English
French
Arabic

Timeline

Customer Support Specialist

Swapp Car Rent Company
02.2025 - Current

CCTV Operator

City Centre Mall
08.2022 - 01.2025

Call Center Agent, Inbound Sales

Sandwich W Nos
06.2019 - 02.2020

Customer Service Cashier

City Centre Mall , Burger King
07.2018 - 06.2019

High School Diploma -

Frere

Football

Passion for Football
Football has always been more than just a sport for me it's a discipline that has shaped my character, teamwork, and leadership abilities. I’ve played in both competitive and casual settings, developing strong communication skills, resilience, and the ability to perform under pressure.
Whether on the pitch or in a professional environment, I bring the same energy, focus, and dedication. Being part of a team has taught me how to collaborate effectively, support others, and constantly push to improve—not just myself, but everyone around me.

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