Summary
Overview
Work History
Education
Skills
Timeline
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George T. Mulligan

Troy,AL

Summary

Enterprising Disrict Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.

Overview

34
34
years of professional experience

Work History

District Manager

Petsense By Tractor Supply
05.2017 - Current
  • Supervised various locations, enforcing high-quality standards of operation.
  • Held meetings with director to identify techniques to overcome sales obstacles.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Optimized team performance with newly implemented sales and merchandising procedures.
  • Introduced cost-saving initiatives to reduce losses and increase profit margin.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Supervised various locations, enforcing high-quality standards of operation.

Store Manager

Hobby Lobby
03.2007 - 01.2017
  • Supervised guests at front counter, answering questions regarding products.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Completed point of sale opening and closing procedures.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Assisted with hiring, training and mentoring new staff members.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.

Co Manager

Walmart
06.1990 - 06.2006
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Approved regular payroll submissions for employees.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Performed regular reviews assessing each employee's performance and developed improvement plans.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Established team priorities, maintained schedules and monitored performance.

Education

Diploma -

Marshwood High School
South Berwick, ME

Skills

  • Multi-unit management
  • Profitability Optimization
  • Project Management
  • Consulting
  • Staff Recruiting
  • Operations Oversight
  • Leadership Development
  • Human Resource Management
  • Customer Service
  • Business and Operations Analysis
  • Action Plans
  • Attention to Detail

Timeline

District Manager

Petsense By Tractor Supply
05.2017 - Current

Store Manager

Hobby Lobby
03.2007 - 01.2017

Co Manager

Walmart
06.1990 - 06.2006

Diploma -

Marshwood High School

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George T. Mulligan