George Tim Larroux
Baton Rouge,LA
Summary
With a proven track record at Conduent State Healthcare, I excel in strategic planning and people management, enhancing team performance and compliance. My approach fosters professional growth, achieving significant improvements in efficiency and morale through innovative training and quality assurance practices. Skilled in Microsoft and public speaking, I drive projects to success with a strong work ethic and problem-solving prowess.
Overview
51
51
years of professional experience
Work History
Director
Conduent State Healthcare
09.1991 - 03.2024
- Developed high-performing teams of remotely stationed registered nurses and social workers by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous Quality Improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing state and federal policies and procedures, ensuring compliance with regulatory requirements.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Optimized staff performance by designing comprehensive reports.
- Developed training programs tailored to individual needs.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
- Assisted in recruiting, hiring and training of team members.
Regional Administrator
State of LA., Department of Health and Hospitals
01.1984 - 09.1991
- Responsible for the supervision of 10 Social Service Administrators in a region of 10 parishes (counties).
- Delivered timely reports on regional activities, highlighting achievements, challenges, and opportunities for growth.
- Coordinated cross-functional teams to execute projects efficiently and effectively, meeting deadlines consistently.
- Resolved complex issues promptly through effective problem-solving techniques and collaboration with relevant stakeholders.
- Championed a culture of continuous Quality Improvement by encouraging constructive feedback from employees at all levels.
- Oversaw hiring and onboarding processes, securing top talent for key regional positions.
- Enhanced regional efficiency by streamlining administrative processes and implementing time-saving strategies.
- Implemented best practices in project management to ensure successful delivery of objectives within budgetary constraints.
- Established strong relationships between regional offices, fostering collaboration and information sharing.
- Developed effective communication channels within the region, promoting transparency and employee engagement.
- Increased staff productivity with comprehensive training programs and performance evaluations.
Human Services Administrator
State Of Louisiana Department Of Social Services
01.1981 - 01.1984
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
Fraud Investigator
State Of Louisiana-Medicaid
01.1976 - 01.1981
- Performed detailed background checks on individuals suspected of fraudulent activity to gather critical information needed for successful investigations.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
- Conducted prompt and thorough investigations on referred files.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
- Reduced fraudulent activity by implementing effective fraud detection strategies and tools.
- Kept current with industry best practices and attended professional development events to maintain expertise in fraud investigation techniques.
- Collaborated with law enforcement agencies to resolve complex fraud cases, leading to successful prosecution of offenders.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Served as a mentor to junior investigators, sharing knowledge and expertise while fostering a collaborative team environment.
Eligibility Worker
State Of Louisiana-Medicaid
08.1973 - 01.1976
- Conducted comprehensive income calculations for clients seeking public assistance, ensuring appropriate benefit levels were assigned based on financial need.
- Interviewed applicants and explained scope of different available benefits.
- Participated as intake worker for multiple disaster relief efforts in Louisiana. Assisting applicants in completing the proper forms and physically verifying loses in their homes.
- Assisted clients in understanding complex program requirements through clear explanations and provision of informational resources.
- Supported colleagues during periods of high workload volume by prioritizing tasks effectively and assisting with overflow case management duties when needed.
- Demonstrated attention to detail when reviewing applications for accuracy, completeness, and adherence to guidelines.
- Maintained confidentiality at all times while handling sensitive client data related to personal finances, health concerns, and family situations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Monitored caseloads closely to ensure timely action was taken on all pending applications according to agency guidelines.
- Maximized departmental efficiency by maintaining a well-organized workspace and filing system, ensuring easy retrieval of necessary documents at all times.
Education
MBA - Management
Louisiana Tech University
Ruston, LABachelor of General Studies - Business
Louisiana Tech University
Ruston, LASkills
- Extensive Knowledge in Snap, Tanf, Medicaid, Long Term Care, and Disaster Assistance
- Strategic Planning
- People Management
- Operations Management
- Project Management
- Contract Management
- Legal and Regulatory Compliance
- Human Resources Management
- Information Technology Management
- Staff training
- Quality Assurance
- Data Analysis
- Policy Development and Enforcement
- Proficient in MicroSoft
- Strong Work Ethic
- Problem-Solving
- Public Speaking
Timeline
Director
Conduent State Healthcare
09.1991 - 03.2024
Regional Administrator
State of LA., Department of Health and Hospitals
01.1984 - 09.1991
Human Services Administrator
State Of Louisiana Department Of Social Services
01.1981 - 01.1984
Fraud Investigator
State Of Louisiana-Medicaid
01.1976 - 01.1981
Eligibility Worker
State Of Louisiana-Medicaid
08.1973 - 01.1976
MBA - Management
Louisiana Tech University
Bachelor of General Studies - Business
Louisiana Tech University
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