Georgett Grier
Kings Mountain,NC
Summary
To maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
7
7
years of professional experience
Work History
ACCESS DISPATCHER
GASTON COUNTY
09.2020 - Current
- Schedule trips for passengers.
- Answered phone calls and responded to emails.
- Communicated with drivers and personnel to coordinate timely transportation.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Assisted in resolving customer complaints.
- Inspect Access and vendors vehicles to ensure they meet all requirements to safely transport passengers.
GUEST SERVICES
HILTON GARDEN INN
01.2019 - 03.2020
- Welcome guests upon their arrival. Perform all check-in and check-out tasks and manage online and phone reservations.
- Communicate with guest to better understand their individual needs to provide them with the best services possible.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Processed guest payments and provided accurate change.
- Supported team members by offering constructive feedback and coaching as needed.
Customer Service Representative
REPUBLIC SERVICES
10.2016 - 01.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Effectively responds to routine issues regarding residential and commercial service matters, which may involve outbound calls and other communications to resolve billing questions, service inquiries or cancellations, residential price increases and equipment issues.
Education
Associate of Arts - Business Administration
Cleveland Community College
Shelby, NC05.2005
Skills
- Highly organized, friendly and professional
- Skilled in working independently and as a team player
- Able to establish long-term, positive and close relationships with clients, co-workers, and outside resources
- Passenger Interaction
- Route Planning and Adjustment
- Driver Relations
Timeline
ACCESS DISPATCHER
GASTON COUNTY
09.2020 - Current
GUEST SERVICES
HILTON GARDEN INN
01.2019 - 03.2020
Customer Service Representative
REPUBLIC SERVICES
10.2016 - 01.2019
Associate of Arts - Business Administration
Cleveland Community College
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