Summary
Overview
Work History
Education
Skills
Timeline
Generic

Georgetta Arnold

North Plains,OR

Summary

Adept at transforming challenges into triumphs, I spearheaded team leadership and retail management initiatives at Macy's Store, enhancing customer satisfaction and staff development. My strategic approach to problem-solving and staff mentoring significantly boosted operational efficiency, underscoring my commitment to achieving and surpassing business goals.

Overview

13
13
years of professional experience

Work History

Department Manager Specialize: Beauty-F.J.-BT

Macys Store
08.2022 - 03.2025
  • Reduced losses from shrinkage and obsolescence through effective oversight.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
  • Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
  • Implemented quality control measures that resulted in improved products or services within the department offerings.
  • Analyzed sales data to identify opportunities for growth and areas for improvement, informing strategic direction.
  • Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
  • Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
  • Developed comprehensive risk management strategy, mitigating potential obstacles to departmental success.
  • Community Eventing : coordinating, facilitating and executing

Operations Manager

Nordstrom
02.2022 - 07.2022
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.

Sales Specialist

Lowe's
09.2020 - 02.2022
  • Established customer connections and identified needs for tailored product suggestions.
  • Provided tailored advice on products to meet individual needs effectively.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Developed custom proposals for high-value prospects, successfully closing major deals.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.

Store Manager

The Walking Company
11.2016 - 09.2020
  • Maintained operational efficiency through effective management of daily activities, promoting a safe and clean atmosphere.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Community eventing Wellness fairs : facilitate, execute, network

Store Sales Manager

Famous Footwear
04.2012 - 11.2016
  • Analyzed sales data regularly to identify trends and adjust strategies as needed to capitalize on opportunities or address challenges.
  • Mentored junior staff members creating a supportive work culture promoting teamwork increasing productivity.
  • Monitored KPIs closely to identify areas requiring improvement, adjusting strategies accordingly to maximize results.
  • Conducted regular competitor analysis staying updated on industry trends adapting pricing strategies accordingly.
  • Maintained an organized, clean store environment that met company standards for visual presentation, safety, and operational efficiency.
  • Assisted customers in making informed purchasing decisions by providing tailored recommendations based on their needs and preferences.
  • Developed a high-performing sales team through targeted recruitment, ongoing training, and constructive feedback.
  • Recruited, hired and trained Number associates to develop into productive team members with excellent product knowledge.
  • Maintained company's visual merchandise standards through general housekeeping and planograms.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Special Assignments consisted of: new store opening, traveled out of state to oversee stores without Store manager, developed for career path as District Manager

Education

G.E.D. -

Lamirada High Scho
La Mirada, CA
01.2000

Skills

  • Customer service
  • Staff management
  • Team leadership
  • Team supervision
  • Problem-solving
  • Training and mentoring
  • Decision-making
  • Task delegation
  • Safety and security
  • Retail management
  • Goals and performance
  • Customer engagement
  • Loss prevention
  • Coaching and mentoring
  • Sales reporting
  • Staff development
  • Personnel training and development
  • Work planning and organization

Timeline

Department Manager Specialize: Beauty-F.J.-BT

Macys Store
08.2022 - 03.2025

Operations Manager

Nordstrom
02.2022 - 07.2022

Sales Specialist

Lowe's
09.2020 - 02.2022

Store Manager

The Walking Company
11.2016 - 09.2020

Store Sales Manager

Famous Footwear
04.2012 - 11.2016

G.E.D. -

Lamirada High Scho

Similar Profiles

CREATE PROFILE
Georgetta Arnold