Georgetta Horta

• Schedule provider appointments, diagnostic tests, procedures, and treatments
• Prepare and maintain daily appointment templates
• Prepare patient materials and documentation according to established procedures
• Collects co-payments and validates patient insurance and demographics
• Perform validation of the Medicare Secondary Payer Questionnaire (MSPQ)
• Ensure coordination of benefits and assignment of Hospital Account Record (HAR)
• Follows standard operating procedures for institutions and centers

• Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.

• Mentored junior staff members on proper monitor usage techniques and troubleshooting strategies for common issues encountered during daily operations.
• Utilized advanced software applications for efficient data management and analysis, contributing to improved overall workflow efficiency.
• Contributed to the development of monitoring policies and procedures, promoting a standardized approach across all units.
• Provided mental, emotional and physical support to children with special needs using positive reinforcement.

• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
• Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
• Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional professionalism and efficiency.
• Maintained a high level of product knowledge to provide accurate information and support to customers.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.

• Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
• Enhanced student support by delivering one-on-one and small group assistance in various subjects.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Improved classroom management by consistently enforcing rules and maintaining a structured environment.
• Assisted lead teachers in preparing materials for instructional use, streamlining daily tasks while promoting efficiency.

• Built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of assigned duties.
• Enhanced team productivity by implementing efficient work processes and streamlining operations.
• Facilitated training for associates through daily coaching and regular performance appraisals.

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
• Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.