Georgetta Humphrey

• Oversee the entire project lifecycle including planning, execution and completion. Utilizing, resources, and working with cross-functional teams, including sales, customer support, Project Managers, and Installation teams.
• Managing the Operations application Sitetracker for all Service Operations team.
• Managed client onboarding processes, ensuring seamless integration of services and technologies.
• Developed training programs for staff, improving knowledge retention and service quality.
• Conducted risk assessments to identify potential project challenges, implementing mitigation strategies proactively.
• Presented project updates to senior leadership, highlighting successes and addressing challenges with proposed solutions, ensuring ongoing support for the implementation teams efforts.
• Established effective communication channels between 10 internal teams and external clients to facilitate smooth project execution.
• Created 50+ detailed project plans outlining scope, timeline, resources, and deliverables, ensuring all stakeholders were aligned with expectations.

Evaluate all technology services provided to the company and the related entities for need, disconnect unneeded services, and reorganize for effective vendor and service management

• Review each line item on all technology service invoices
• Document relevant information on each service in a shared database, including: service provided, business need, vendor, cost, contract dates, company receiving the service, account numbers, support and escalation process, and account rep contact information, Consolidate service accounts to simplify management
• Gain access to online portals and clean-up access list, ensuring proper administrative authority, removing/adding relevant users, changing passwords, and documenting all information in a shared database
• Setup delivery of hundreds of invoices to a common email address for efficient review, approval, and payment
• Initiate relationship with 12+ account reps and setup process for continual account and service review

• Seamlessly lead small and large projects including managing both internal and external teams. Reporting to the Operations Manager acting as a speaker for project teams. Responsible for the day-to-day management of all aspects of a given project. Facilitate problem solving discussions, management of key stakeholders, implementation, and maintenance of projects. Oversees and delegates tasks to 12 appropriate team members based on project deliverables and team member utilization/allocation.
• Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
• Planned operations and activities, and led projects.
• Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
• Reported issues to higher management with great detail.

• Project Manager responsible for day to day decisions for executing project Apollo. Duties include but not limited to preparation of project plans, scheduling and facilitating meetings, writing Project Charters and project scopes. Directly responsible for baseline management of project activities as assigned.
• Developed project plans, timelines, and resource allocations to optimize workflow efficiency.
• Successfully managed 30 or more projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.

• Analyzed business requirements to identify system enhancements and improve operational efficiency.
• Documented processes and created user guides to support end-user training initiatives.
• Led process improvement initiatives, enhancing 10+ system performance and user satisfaction.
• Assessed business requirements to create focused solutions.
• Identified critical issues within existing systems, providing recommendations for resolution and prevention of future problems.
• Identified needed business improvements and determined appropriate systems required to implement solutions. Successfully updated to 4 departments.

• Main Objective to lead, oversee, supervise, and coordinate project activities for assigned projects involving unique or controversial complexities, through all phases
• Ensure the success of the projects (including planning, quality assurance, deadlines, and financial aspects/collections) Handle all aspects of a project, including proposal, contract negotiation, project work plan (scope, schedule, budget, Quality Plan), and final agreement/contract in conjunction with the project team, including the quality review organize, and supervise the work and workload of project staff, which may include engineers, architects, designers and technicians
• Planned, designed, and scheduled phases for large projects.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
• Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
• Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.

• Acted as a Project Manager and Senior Business Analyst responsible for leadership, direction, and project/task assignments for the Market Development team
• Conducted activity-based analysis of business processes using Visio, Century, and SharePoint
• Documented Process Flows and developed Business and Functional Requirements
• References furnished upon request