Georgette francis
Hazel Crest,IL
Summary
Hardworking professional well-versed in handling materials, operating machinery and supporting overall team and project needs. In-depth knowledge of compliance mandates governing site and worker safety. Focused on helping complete skilled work under deadlines.
Overview
20
20
years of professional experience
Work History
Construction Worker
Keenahm construction
Chicago, Illinois
11.2022 - 06.2024
- Worked productively as lead or helping team member to drive customer satisfaction.
- Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
- Assisted in the preparation of construction sites by clearing debris, leveling ground and erecting scaffolding.
- Coordinated with other workers onsite to ensure efficient completion of tasks.
- Maintained clean, safe working environment by removing debris from job site prior to shift completion.
- Loaded or unloaded building materials to distribute machinery or tools.
- Cleaned or prepared construction sites to eliminate hazards.
- Mixed concrete, mortar and other materials to prepare building material.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Repaired damaged structures with appropriate materials including wood and metal components.
- Notified supervisors of faulty operations and defective materials to improve production.
- Gained independent working skills and guided and mentored less experienced team members.
- Maintained baseline safety knowledge to improve deficient areas and meet code.
- Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
- Measured, marked or recorded openings or distances to construction layout areas.
- Ensured compliance with local codes regarding building regulations.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Inspected sites before and after construction projects.
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
- Learned and mastered skilled trade specialties under guidance of expert mentors.
- Utilized power tools such as saws, drills and sanders when necessary on projects.
- Provided assistance to supervisors when needed completing additional duties as assigned.
- Assisted with diverse construction challenges to help team and customer.
- Addressed and resolved on-site problems to keep teams on-task and avoid development of larger concerns.
- Measured distances accurately using tape measures or laser measuring devices.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
- Inspected work areas for safety issues before beginning any task.
- Completed carpentry work and installed crown molding and wood flooring to meet customer preferences.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Prioritized and organized tasks to efficiently accomplish service goals.
Server/Cashier
Jerk Flavors Restaurant and Lounge
Markham, Illinois
01.2021 - 10.2022
- Served food and beverages to patrons and immediately remedied issues with orders.
- Responded to ad hoc cleaning duties at end of shift.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Provided excellent customer service to ensure satisfaction.
- Informed customers of daily specials and signature menu items.
- Prepared drinks according to standard recipes.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Followed health safety guidelines when preparing and serving food products.
- Stocked service areas with supplies during slow periods.
- Served food and beverages to patrons and confirmed complete orders.
- Implemented feedback from customers to improve service quality and menu offerings.
- Upheld high standards of sanitation in accordance with health department regulations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Filled condiments and napkin containers during slack periods.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Presented menus and answered questions regarding items.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Monitored dining room for cleanliness and proper set-up at all times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Delivered food orders promptly and courteously.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Explained menu items, describing ingredients and cooking methods upon request.
- Greeted guests and provided menus.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Greeted customers, answered questions and recommended specials to increase profits.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained records of transactions made during shift as required by law or company policy.
- Accurately recorded orders on cash register and point-of-sale system.
- Cleaned tables and chairs to prepare dining area for next customers.
- Checked food before serving it to customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Took orders from customers accurately and in a timely manner.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Prepared checks, itemizing total meal costs and taxes.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
Mixologist
Prestige Holdings
Kingston, Jamaica W.I.
01.2009 - 12.2020
- Prepared new garnishes, juices and other perishables daily.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Created unique cocktails for special events.
- Handled complaints from guests in a professional manner.
- Prepared alcoholic and non-alcoholic beverages according to standard recipes.
- Maintained an organized and clean bar area.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Monitored customer consumption to ensure responsible drinking habits were followed.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Arranged bottles and glasses behind bar to make attractive displays.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Effectively multitasked within fast-paced environment.
- Greeted customers and provided excellent customer service.
- Organized promotional activities such as drink specials or contests.
- Ordered liquor, beer, wine, glassware, ice, napkins, straws and other supplies needed for the bar.
- Interacted with guests to ensure satisfaction with their experience.
- Crafted in-house made syrups, tinctures, and specialty bar ingredients.
- Neatly sliced and pitted fruit for garnishing drinks.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Assisted in training new bartenders on proper techniques.
- Checked identification of patrons to verify age requirements for purchasing alcohol.
- Demonstrated a thorough knowledge of spirits, beer, wine, mixers, garnishes, and other beverage ingredients.
- Received cash and card payments for balances owed.
- Greeted frequent visitors by name and explained new promotions.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Managed opening, closing duties including setting up, breaking down the bar area.
- Used POS system to input orders, create checks and issue receipts.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Resolved customer complaints or issues promptly and professionally.
- Greeted guests with friendliness and professionalism.
- Provided recommendations for specialty drinks upon request.
- Informed customers about upcoming events at the venue.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Ensured compliance with all health department regulations related to the serving of alcohol.
- Suggested food pairings with cocktails for customers.
- Developed new cocktail recipes based on customer preferences.
- Followed proper cash handling procedures when closing out tabs or cashing out customers.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Monitored bar inventory and promptly restocked low items before depletion.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Managed inventory and supplies to ensure materials were available when needed.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Operated a variety of machinery and tools safely and efficiently.
Cook
Evergreen Lodge Yosemite
Groveland, California
03.2008 - 10.2008
- Distributed food to service staff for prompt delivery to customers.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Adhered to food safety standards when storing and preparing foods.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Executed proper techniques when preparing menu item ingredients.
- Made meals in accordance with company standards and requirements.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Managed portion control using correct utensils during preparation and plating.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Grilled and deep fried various foods from meats to potatoes.
- Set up and performed initial prep work for soups, sauces and salads.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Organized storage areas for efficient usage of space.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Set up work stations prior to opening to minimize prep time.
- Inspected kitchens for sanitary conditions before the start of each shift.
Cook
Altamont Court Hotel
Kingston, Jamaica W.I.
02.2004 - 03.2008
- Requested supplies and equipment orders, explaining needs to managers.
- Monitored stock levels of food items and ordered more when necessary.
- Checked quality of food products to meet high standards.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Distributed food to service staff for prompt delivery to customers.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Adhered to food safety standards when storing and preparing foods.
- Executed proper techniques when preparing menu item ingredients.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Made meals in accordance with company standards and requirements.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Managed portion control using correct utensils during preparation and plating.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Grilled and deep fried various foods from meats to potatoes.
- Set up and performed initial prep work for soups, sauces and salads.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Organized storage areas for efficient usage of space.
- Monitored temperatures of prepared food and cold-storage areas.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Supervised and trained kitchen staff on proper preparation techniques.
- Checked completed orders for correct quantity and quality.
- Prepared a wide range of dishes according to menu specifications and chef instructions.
- Used standardized recipes and other instructions to prepare food.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Set up work stations prior to opening to minimize prep time.
- Inspected kitchens for sanitary conditions before the start of each shift.
- Followed established procedures and requirements for safe food handling, storage and service.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Prepared and served meals by reviewing recipes and combining and cooking ingredients.
- Ordered supplies as needed for the kitchen.
- Received and stored food and supplies.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Operated equipment and machinery according to safety guidelines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
Education
Tractor-trailer Driving
160 Driving Academy
South Holland02-2025
Hospitality - Food And Beverage
Kenilworth Heart Academy
Hanover Jamaica 11-2003
GED
South Suburban College of Cook County
South Holland, ILSkills
- Team-oriented and dependable
- Quality control
- Problem-solving
- Power tool operation
- Heavy lifting
- Dependability and reliability
- Attention to detail
- Commercial driving
- Basic computer literacy
- Safe driving practices
- Adaptability to weather conditions
- Proper mirror usage
- Decision-making under pressure
- Effective communication
- Clean driving record
Timeline
Construction Worker
Keenahm construction
11.2022 - 06.2024
Server/Cashier
Jerk Flavors Restaurant and Lounge
01.2021 - 10.2022
Mixologist
Prestige Holdings
01.2009 - 12.2020
Cook
Evergreen Lodge Yosemite
03.2008 - 10.2008
Cook
Altamont Court Hotel
02.2004 - 03.2008
Tractor-trailer Driving
160 Driving Academy
Hospitality - Food And Beverage
Kenilworth Heart Academy
GED
South Suburban College of Cook County