Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Georgette Hindman

Fredonia,PA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to begin a new career.

Overview

22
22
years of professional experience
1
1
Certification

Work History

District Manager

Sheetz Inc.
06.2002 - 01.2024
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Generated financial and operational reports to assist management with business strategy.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Supervised 11 locations to enforce high-quality standards of operation.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Created robust succession plans for key positions within each location, ensuring seamless transitions and continued excellence in operations during personnel changes.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Implemented systems and procedures to increase sales.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Organized promotional events and interacted with community to increase sales volume.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
  • Modeled best practices for sales and customer service.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Built positive and productive relationships with store and field leadership.
  • Coordinated with other district managers to actualize performance improvement strategies.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Built relationships with customers and community to establish long-term business growth.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.

Education

High School Diploma -

Saegertown High School
Saegertown, PA
06.2001

Skills

  • Goal Setting and Performance Metrics
  • Customer Service
  • Leadership skills
  • Attention to Detail
  • Business and Operations Analysis
  • Market Research
  • Sales Reporting
  • Strategic Planning
  • Training and coaching
  • Employee Scheduling
  • Recruiting and Hiring
  • Policies and Procedures
  • Conflict Management
  • Budget Preparation
  • Data Analytics
  • Workforce Development
  • Group Presentations
  • Action Plans
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Multitasking
  • Excellent Communication
  • Organizational Skills
  • Adaptability and Flexibility
  • Self Motivation
  • Active Listening
  • Kronos Workforce Payroll
  • Friendly, Positive Attitude
  • Decision-Making
  • Calm Under Pressure
  • Computer Skills
  • Salesforce Software

Accomplishments

    13 of the 15 years that I managed my own team at Sheetz, ,my team and I were recognized and received awards for being at the Top of the company in many categories. We ranged from #1to #5 in the company for Customer Service, Highest Sales & Profits, Store of the year, District of the year, and Best District Culture/ Employee Engagement of the year.

    I completed multiple leadership courses online and in classroom settings. Courses such as Communication Boot Camp, Conflict Management, Stress Management, Priority Management, Mindset Management. Succession planning workshops, Leadership Competencies to make SMART goals and Performance Improvement Plans.

Certification

RAMPS certified

Timeline

District Manager

Sheetz Inc.
06.2002 - 01.2024

High School Diploma -

Saegertown High School

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