Summary
Overview
Work History
Education
Skills
Timeline
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Georgette Johnson

Jean,NV

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure Sales Rep off premises position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Assistant Retail Store Manager

Affinity Gaming
06.2021 - Current
  • Supervised cash handling procedures to minimize discrepancies and prevent theft or fraud incidents within the store premises.
  • Drove operational efficiency through regular audits of systems, processes and performance metrics.
  • Boosted store profitability with efficient scheduling, cost control measures, and loss prevention strategies.
  • Promoted brand awareness by coordinating in-store promotional events and marketing campaigns.
  • Implemented safety protocols for staff and customers alike, maintaining a secure retail environment at all times.
  • Improved store sales by implementing effective merchandising strategies and optimizing floor layouts.
  • Contributed towards long-term growth and success of the retail establishment by consistently meeting or exceeding performance targets.
  • Assisted in budget planning, expense tracking, and financial reporting to optimize store performance.
  • Managed vendor relationships to ensure timely deliveries, quality merchandise, and favorable terms for the store.
  • Empowered team members by delegating tasks effectively while also offering guidance when needed.
  • Monitored competitor activity to stay informed of market trends and adjust strategies accordingly.
  • Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
  • Championed cross-functional collaboration between departments; resulting in accelerated problem-solving and streamlined communication.
  • Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
  • Streamlined inventory management with organized stockrooms and accurate recordkeeping.
  • Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
  • Optimized store displays and appearance via strategic merchandising.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Assisted store manager in meeting standards for customer service and quality.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Answered questions about store policies and addressed customer concerns.
  • Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.
  • Supported senior management in implementing and upholding store policies and procedures.
  • Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
  • Reported issues to higher management with great detail.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Successful in managing team of employees in Oasis Market the retail store.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Interacted well with customers to build connections and nurture relationships.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Education

Associate of Applied Science - Business Administration And Management

Baruch College of The City University of New York
Manhattan

High School Diploma -

Fiorello H Laguardia High School, United States
06.2002

Skills

  • Promotional planning
  • Loss prevention strategies
  • Sales strategy development
  • Goal Setting and Achievement
  • Staff Training and Development
  • Product Knowledge Expertise
  • Delegation and Supervision
  • Data Management
  • Inventory Management
  • Quality Assurance
  • Business Forecasting
  • Customer Retention

Timeline

Assistant Retail Store Manager

Affinity Gaming
06.2021 - Current

Associate of Applied Science - Business Administration And Management

Baruch College of The City University of New York

High School Diploma -

Fiorello H Laguardia High School, United States

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Georgette Johnson