Georgette Johnson
Sevierville,TN
Summary
Dedicated, highly organized, responsible, outgoing, and technology-savvy hospitality individual seeking customer service or any other posts that are related to hospitality in your reputable organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Clarion Pointe
01.2023 - Current
- Led staff training initiatives to improve team performance and operational consistency.
- Developed and implemented strategies to optimize revenue management and occupancy rates.
- Coordinated marketing efforts to increase brand visibility and attract target demographics.
- Monitored financial performance, identifying trends and recommending cost-saving measures.
- Streamlined daily operations to enhance guest satisfaction and service efficiency.
- Fostered a positive team culture through effective communication and collaboration practices.
- Analyzed customer feedback to drive improvements in service delivery standards.
- Oversaw compliance with health, safety, and quality regulations in hospitality operations.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Managed budget implementations, employee evaluations, and contract details.
- Reduced operational risks while organizing data to forecast performance trends.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Form Teacher Grade 9 & Continuing Studies (Grade 11 Extension)
McGrath High School
01.2008 - 01.2021
- Assistant Coordinator- Grade 11 Extension
- Assistant Coordinator-Grade 9
- Assistant English Language Head of Department (HOD)
- Assistant Coordinator- Sports Day Competition
- Assistant Technical Director- Boys’ and Girls’ Football
- Host- School Challenge Quiz Competition
- Host- Reading Competition
- Team Leader- Grade 11 camp for exit exams
- Member of Fund-Raising Committee
- Member of Graduation Committee
- Assist with Students’ Evaluation Committee
Form Teacher Grade 10, English Language Teacher Grades 9 & 10
Lacovia High School
01.2007 - 01.2008
- Implemented diverse instructional strategies to accommodate various learning styles and promote student success.
- Developed engaging lesson plans to enhance student understanding and foster a positive learning environment.
- Collaborated with colleagues to design interdisciplinary projects that integrate core curriculum standards.
- Assessed student progress through regular evaluations, providing timely feedback to support academic growth.
- Designed curriculum materials for special education students, facilitating inclusive learning.
- Fostered positive learning environment that encouraged student curiosity and critical thinking.
- Created and developed lesson plans to meet students' academic needs.
Form Teacher K3
Kohen’s Kindergarten and Preparatory School
01.2006 - 01.2008
Education
Bachelor’s of Arts - Hospitality and Regional Identity
Maryville College
Maryville, TN01.2024
A.A.S. - Business Hospitality Management with Hotel Specialization
Walters State Community College
Sevierville, TN01.2023
Bachelor of Arts - Legal Studies
South College Knoxville
Knoxville, TN12.2021
Trained Teacher Diploma - Primary Literacy Studies
Moneague College
Jamaica06.2006
Diploma - High School
Charlemont High School
Jamaica06.2001
Skills
- Proficient in document and data management tools
- Effective verbal and written communication
- Skilled in customer engagement
- Advanced English skills
Accomplishments
I was a part of a team with the conversion from Sleep Inn Sevierville to Clarion Pointe Sevierville. Our medalia scores have improved tremendously from the previous brand with the incorporation of my Assistant General Manager's proficiency. Our overall staff score is currently at 9.1, Room cleanliness is at 8.9.
Certification
Associate Degree in Business Hospitality Management. Top Hospitality student at Walters State Community College.
Languages
English
Native or Bilingual
Interests
I enjoy meeting and interacting with new persons
Timeline
Assistant General Manager
Clarion Pointe
01.2023 - Current
Form Teacher Grade 9 & Continuing Studies (Grade 11 Extension)
McGrath High School
01.2008 - 01.2021
Form Teacher Grade 10, English Language Teacher Grades 9 & 10
Lacovia High School
01.2007 - 01.2008
Form Teacher K3
Kohen’s Kindergarten and Preparatory School
01.2006 - 01.2008
Bachelor’s of Arts - Hospitality and Regional Identity
Maryville College
A.A.S. - Business Hospitality Management with Hotel Specialization
Walters State Community College
Bachelor of Arts - Legal Studies
South College Knoxville
Trained Teacher Diploma - Primary Literacy Studies
Moneague College
Diploma - High School
Charlemont High School
Caribbean Examination Council (CXC)
- English A 2
- English B 2
- Principles of Business 2
- Mathematics 3
- Social Studies 3
- Spanish 3