Georgette Livia
Miami ,FL
Overview
29
29
years of professional experience
Work History
Substitute Teacher
Kelly Education Services
01.2024 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
- Collaborated with teaching staff to share resources and strategies, enhancing overall teaching quality.
Customer Service Representative
Crossmark / Advanve Merchandising
02.2020 - 01.2024
- Delivered exemplary customer service to customers and colleagues engaged clients on sales floor and met goals.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Collaborated with store management to develop innovative merchandising strategies aligned with marketing goals.
Tutor, Special Needs Students
Self-employeed
06.2015 - 06.2020
- Developed strong relationships with students and their families, fostering open communication channels to address individual concerns and progress updates.
- Managed challenging behaviors effectively by implementing clear expectations, consistent consequences, and positive reinforcement strategies within the classroom environment.
- Enhanced learning experiences for special needs students by implementing individualized education plans tailored to their unique requirements.
- Contributed to a positive learning environment for all students by fostering a culture of inclusivity, empathy, and respect throughout the entire school community.
Business Owner
Gigis Nail Care
06.2006 - 09.2015
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Cultivated strong online presence, managing social media platforms to engage with customers and build community.
Social Worker
Instituto De Atención Social Tenerife
01.2001 - 01.2006
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Collaborated with schools to address students'' social-emotional needs, working closely with teachers and administrators to create supportive learning environments.
Human Resources Manager
Schulumberger Surenco
01.1996 - 12.2000
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Organized and led staff orientation programs and training to promote collaboration.
Education
Turismo, Ciencias Sociales Y Recursos Humanos - Arts
Instituto Universitario De Nuevas Profesiones
Caracas, Venezuela06.1993
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
- Behavior management
- Classroom organization
- Creativity in teaching
- Complex Problem-solving
Languages
Spanish
Native or Bilingual
Italian
Native or Bilingual
English
Native or Bilingual
Timeline
Substitute Teacher
Kelly Education Services
01.2024 - Current
Customer Service Representative
Crossmark / Advanve Merchandising
02.2020 - 01.2024
Tutor, Special Needs Students
Self-employeed
06.2015 - 06.2020
Business Owner
Gigis Nail Care
06.2006 - 09.2015
Social Worker
Instituto De Atención Social Tenerife
01.2001 - 01.2006
Human Resources Manager
Schulumberger Surenco
01.1996 - 12.2000
Turismo, Ciencias Sociales Y Recursos Humanos - Arts
Instituto Universitario De Nuevas Profesiones
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