GEORGETTE ORTIZ
Dallas,TX
Summary
Motivated and detail-oriented customer service professional with 10+ years of experience supporting diverse client needs, and leading teams in fast-paced environments. Skilled in resolving complex issues, maintaining accurate records, and delivering high-quality service across various industries. Adaptable and proactive, with strong communication and organizational skills suited for international client interactions. Eager to contribute to a dynamic team by providing dependable, client-focused support in a global setting.
Overview
11
11
years of professional experience
Work History
Head Prep Cook
Bon Appetite Uber Headquarters
Dallas, Texas
07.2023 - Current
- Ensured food preparation and presentation met company standards consistently.
- Maintained accurate inventory of ingredients and supplies to prevent shortages or overstocking.
- Managed multiple tasks in a fast-paced kitchen environment, meeting strict deadlines.
- Documented daily kitchen operations, such as temperature logs and waste tracking reports.
- Maintained compliance with health and safety standards through proper recordkeeping and ensured all logs and checklists were up to date and accurate for audits.
Team Lead, Fulfillment Orders
Target
Tyler, TX
03.2018 - 06.2022
- Oversee the execution of daily store operations, ensuring efficiency and alignment with company policies.
- Trained staff on product knowledge to ensure customers received accurate information, displaying excellent instructional abilities.
- Monitored daily operations, utilizing organizational and problem-solving skills to identify areas for improvement.
- Communicate progress toward goals to store leadership and team members.
- Implement seasonal and promotional displays in alignment with corporate guidelines.
Assistant Manager
J.D FoodMart
Tyler, TX
04.2014 - 03.2018
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Entered and maintained inventory and sales data into management systems.
- Updated and verified employee schedules and payroll data.
Education
GED -
Robert E. Lee
Tyler09-2018
Skills
- Problem solving and conflict resolution
- Time management and prioritization
- Email and phone etiquette
- Team collaboration
- Adaptability in fast-paced environments
- Attention to detail
- Customer inquiry resolution
- Task coordination and follow-up
- Basic data entry and record keeping
- Email systems (Gmail, Outlook)
Timeline
Head Prep Cook
Bon Appetite Uber Headquarters
07.2023 - Current
Team Lead, Fulfillment Orders
Target
03.2018 - 06.2022
Assistant Manager
J.D FoodMart
04.2014 - 03.2018
GED -
Robert E. Lee
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