Georgette Raad
Walled Lake,MI
Summary
Dynamic Store Manager with a proven track record at Sunoco Gas Station, excelling in customer service and employee training. Expert in inventory management and sales forecasting, successfully implementing strategies that boosted revenue and enhanced customer satisfaction. Adept at building relationships and fostering team collaboration to drive operational excellence.
Overview
37
37
years of professional experience
Work History
Store Manager
Sunoco Gas Station
Walled Lake, MI
01.2001 - 12.2024
- Established customer service standards and monitored staff compliance.
- Created weekly work schedules for store personnel.
- Implemented efficient systems for tracking stock movement.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented successful business strategies to increase revenue and target new markets.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Identified opportunities for cost savings through waste reduction initiatives.
- Implemented campaigns and promotions to help with developing goods and services.
- Resolved customer complaints in a timely manner.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Performed regular price checks to ensure competitive pricing.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed daily banking activities such as deposits and withdrawals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Medical Receptionist
oasis hospital
Alain, Uae
09.1987 - 06.2000
- Assisted administrative team with accepting orders, scheduling appointments or meeting rooms or sending and receiving faxes.
- Took messages from callers and accurately relayed details to intended staff.
- Managed multiple tasks simultaneously without compromising quality of work.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Provided accurate information regarding services offered.
- Transferred calls to voicemail if appropriate personnel was unavailable.
- Paged employees over PA system to ensure prompt connection with callers.
- Shared or forwarded messages and information to designated personnel.
- Operated telephone switchboard to provide information, take messages and forward calls.
- Assisted customers with payment options and account balances.
Education
High School Diploma -
Albaeth
Syria06-1985
Skills
- Customer service
- Employee training
- Inventory management
- Sales forecasting
- Visual merchandising
- Budget management
Languages
English
Limited
Arabic
Native/ Bilingual
Timeline
Store Manager
Sunoco Gas Station
01.2001 - 12.2024
Medical Receptionist
oasis hospital
09.1987 - 06.2000
High School Diploma -
Albaeth
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