Georgette Wallace
10842 Carloway Hills Dr.,FL
Summary
A successful Hillsborough County Sheriff's Office senior supervisor with expertise in staff management and data analysis. Effective staff supervision and innovative training increased team productivity by over 30%. Responsible for motivating and enhancing staff performance by creating a goal-oriented environment and tackling challenging problems. The skilled supervisor prioritized customer satisfaction and agency goals. Leading high-performing teams and building employee rapport drives success. Strong leader and problem solver who streamlines operations to cut costs and boost efficiency. Contributes to agency performance through independent decision-making and strong judgment. Hardworking supervisor with proven track record of team leadership. Skilled at imparting new ideas and best practices.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Supervisor
Hillsborough County Sheriff's Office
10.2020 - Current
- Provided interpretation and guidance on procedural questions.
- Evaluated performance metrics regularly, identifying areas for improvement and providing constructive feedback to employees.
- Trained new hires and provided positive reinforcement and helpful feedback that boosted morale and efficiency within the department.
- Resolved conflicts proactively by facilitating open communication among team members and actively addressing underlying issues.
- Recruited, hired, and trained staff and provided ongoing feedback and performance evaluations for development.
- Maintain required documentation and complete reports.
Booking Clerk
Hillsborough County Sheriff's Office
07.2007 - 10.2020
- Supported colleagues during peak times by offering assistance where needed, fostering a positive work environment and ensuring efficient workflow.
- Enter information and charges into the computer using appropriate format, codes, and abbreviations.
- Conduct checks of county, state, federal, and nationwide warrants to ensure detainees do not have outstanding warrants.
- Maintain files and records and produce reports.
- Research computerized records to determine if inmates under 18 years of age have been sentenced as juveniles or adults.
- Actively participated in team meetings and training sessions to continually improve performance as a booking clerk.
Education
Hillsborough Community College
Tampa, FLHigh School Diploma -
Armwood High School
Seffner, FL05.2000
Skills
Employee Supervision
Complex Problem-Solving
Training and mentoring
Staff Discipline
Decision-Making
Documentation And Reporting
- Compliance understanding
- Process Improvement
- Hiring and Training
Certification
National Crime Information Center
Florida Crime Information Center
Florida Department of Law Enforcement certified instructor
Timeline
Senior Supervisor
Hillsborough County Sheriff's Office
10.2020 - Current
Booking Clerk
Hillsborough County Sheriff's Office
07.2007 - 10.2020
National Crime Information Center
Florida Crime Information Center
Florida Department of Law Enforcement certified instructor
Hillsborough Community College
High School Diploma -
Armwood High School
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