GEORGETTE WRIGHT
Murfreesboro,TN
Summary
Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.
Overview
22
22
years of professional experience
Work History
Dental Billing Success Consultant
eAssist Dental Solutions
11.2017 - 06.2025
- Accurately processed and submitted dental insurance claims on behalf of dental practices using eAssist's cloud-based systems.
- Followed up on outstanding insurance claims and denials to ensure timely reimbursement, reducing accounts receivable for clients.
- Interpreted EOBs (Explanation of Benefits) and coordinated with insurance companies to resolve claim discrepancies and appeals.
- Maintained compliance with HIPAA regulations while handling sensitive patient and financial information.
- Communicated effectively with dental office staff, insurance providers, and patients to resolve billing issues and ensure proper documentation.
- Utilized practice management software to access patient ledgers, treatment plans, and insurance information.
- Provided accurate daily, weekly, and monthly reporting on claims status and collections to support practice cash flow.
- Demonstrated a high level of independence and time management in a remote work environment.
- Led weekly meetings with the office staff, coworkers, team leaders, and dentists to ensure that office goals were being met every month.
Insurance Coordinator
Advanced Institute for Oral Health
02.2017 - 10.2017
- Responsible for administrative duties; scheduled patients, answered telephones.
- Researched and solved claim and billing issues.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted patients with understanding complex insurance policies, effectively addressing concerns or questions.
- Resolved any patient concerns or complaints.
- Posted charges, payments, and adjustments.
- Coordinated with healthcare providers to ensure accurate and prompt claim settlements, improving client trust.
Insurance Coordinator
Tennessee Center for Oral, Facial and Implant Surgery
06.2016 - 02.2017
- Efficiently performs medical and dental insurance verification and pre-authorization functions.
- Assists patients with eligibility and benefit coverage questions.
- Researches and solves claim and billing issues.
- Interfaces with insurance carriers and other healthcare providers.
- Practices professional telephone etiquette and customer service while making claim inquires and resolving any patient complaints and concerns.
- Posts charges, payments, and adjustments.
- Responsible for administrative duties; schedules patients, answers telephones, and presents treatment plan estimates.
Business Assistant
Heartland Dental
05.2014 - 05.2016
- Maintained daily administrative operations such as answering phones, checking patients in and out, gathering all personal and insurance information, collecting copays with a working knowledge of dentistry and dental procedures.
- Entered treatment plans, posted payments, entry charges, handled pre-authorizations.
- Accurately maintained all patient records including personal and medical information while managing a multi-line phone system and pleasantly greeted all patients.
- Managed dentists' and hygienist schedules by confirming patients appointments and managing their schedules using Dentrix.
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner.
- Trained new business assistants on all administrative responsibilities.
Office Manager
Innovative Healing Systems
09.2009 - 01.2014
- Oversaw and maintained daily administrative operations to enhance and support a cohesive and efficient office environment such as answering phones, scheduling, checking patients in and out, collecting copays, and verifying insurances.
- Provided administrative support including copying, faxing, mail handling, and supplies Management.
- Create, maintain, code and charge patient accounts.
- Operated high volume phone system and maintained daily direct and indirect client relations and operations including acting as point of contact for patients.
- Communicated with physicians and physician's staff, medical records staff, patients and patient's families to efficiently meet patient needs.
- Trained new personnel on all administrative responsibilities for 3 facilities.
Receptionist
Shear Art Salon and Spa
02.2009 - 09.2009
- Greeted customers and provided information about salon services and retail products.
- Assisted in maintaining reception area and organized salon environment.
- Performed various functions for the salon such as answering phones, scheduling the appointments, opening the salon and maintaining a record of all payments and client records.
Professional Tennis Player
Women's Tennis Association
01.2003 - 02.2007
Education
High School Diploma -
Laurel Springs School
Ojai, CASkills
- Certified Scrum Master (CSM)
- Proficient in Microsoft Office and relevant hospital software
- Working knowledge of medical and dental terminology in addition to knowledge of the workings of health care practice
- Strong interpersonal skills
- Dedicated team player
- Highly skilled in coordinating medical and dental schedules, answering phones and preparing agendas
- Excellent organizational skills
- Creative problem solver who rapidly adapts to changing demands
- Adept at Dentrix, Open Dental, Dsn, and Dox software
Timeline
Dental Billing Success Consultant
eAssist Dental Solutions
11.2017 - 06.2025
Insurance Coordinator
Advanced Institute for Oral Health
02.2017 - 10.2017
Insurance Coordinator
Tennessee Center for Oral, Facial and Implant Surgery
06.2016 - 02.2017
Business Assistant
Heartland Dental
05.2014 - 05.2016
Office Manager
Innovative Healing Systems
09.2009 - 01.2014
Receptionist
Shear Art Salon and Spa
02.2009 - 09.2009
Professional Tennis Player
Women's Tennis Association
01.2003 - 02.2007
High School Diploma -
Laurel Springs School
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