George Williams, LCSW
Marietta,GA
Summary
Motivated healthcare leader with experience in overseeing daily operations, budgeting, and staff management within healthcare facilities. Known for strong leadership skills, including strategic planning, and problem-solving abilities. Notably improved operational efficiencies while maintaining high levels of patient care quality in previous roles. Possess strong communication skills to effectively liaise between medical staff and administrative teams.
Overview
30
30
years of professional experience
Work History
Manager, Care Management
Emory Healthcare
Atlanta, GA
04.2014 - Current
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Streamlined communication channels, improving information flow and decision-making speed.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Managing Director
Opening Up, LLC
Atlanta, GA
11.2014 - 03.2024
- Oversaw day-to-day operations of the company while coordinating with staff members.
- Monitored financial performance of the organization and initiated corrective actions as needed.
- Cultivated relationships with customers, vendors, partners and other external stakeholders.
- Contributed to profitability through expense control and pricing practices for products and services.
- Formed and sustained strategic relationships with clients.
- Coordinated with senior leadership teams to develop long-term growth plans for the organization.
Specialist, Diversity, Equity, and Inclusion
VillageMD
Chicago, IL
03.2020 - 12.2022
- Promoted events aimed at celebrating different cultures within the organization.
- Collaborated with other departments to ensure that diversity initiatives are aligned with organizational goals.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
- Facilitated group discussions about diversity topics such as racial, gender, and religious differences.
- Developed and implemented diversity training programs for staff members.
Director of Clinical Services
Laurel Heights Hospital
Atlanta, GA
10.2018 - 11.2019
- Participated in committees related to healthcare regulations, accreditation processes, and quality improvement initiatives.
- Represented the organization at various professional meetings or conferences related to healthcare industry topics.
- Investigated complaints from patients or families regarding clinical services provided by the facility.
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Maintained communication and transparency with governing boards, department heads and medical staff.
Behavioral Health Manager
GRADY HEALTH SYSTEMS
ATLANTA, GA.
05.2013 - 04.2015
- Responsibilities included directing all aspects of four adult outpatient programs.
- Collaborated with the Director of Psychiatry and other hospital departments in supporting operations and patient output.
- Demonstrated leadership and management in the areas of customer satisfaction, provision of safe and effective care, finance, human resources, communication, patient advocacy, performance, leadership, and professional development.
Treatment Team Facilitator
GA REGIONAL HOSPITAL OF ATLANTA
01.2012 - 05.2013
- Participated in committees related to healthcare regulations, accreditation processes, and quality improvement initiatives.
- Represented the organization at various professional meetings or conferences related to healthcare industry topics.
- Analyzed data from reports related to clinical services, including patient satisfaction surveys.
- Investigated complaints from patients or families regarding clinical services provided by the facility.
- Maintained communication and transparency with governing boards, department heads and medical staff.
Social Services Director
OPEN ARMS GROUP HOME, INC
05.2010 - 05.2013
- Provided psycho-social assessment, counseling, emergency concrete assistance and information.
- Facilitated process groups to patients experiencing acute psychiatric and addictive disease problems.
Mobile Crisis Team Member
SATILLA COMMUNITY SERVICE BOARD
11.2011 - 01.2012
- On-call Clinician responsible for providing appropriate mental health/substance abuse assessments, crisis interventions and referrals to an appropriate level of care to adults who were experiencing crisis.
MUST MINISTRIES, INC
MARIETTA, GA
08.2009 - 05.2010
- Homeless Prevention Rapid Re-housing (HPRP) Case Manager.
- Conduct comprehensive client assessments encompassing emotional, social, vocational, developmental, financial, and legal factors.
- Acted as a member of an interdisciplinary team, developing, monitoring and modifying treatment plans.
- Performed field and home visitation and maintained case records and pertinent documentation.
- Men's Program Coordinator.
- Participated on a multi-disciplinary team providing problem solving treatment plans for a varied client caseload.
- Conducted in-take processing and assisted in teaching educational seminars.
- Providing counseling for teens and adults focusing primarily on family and housing issues.
Director of Social Services
ETHEL'S PLACE INC
11.2002 - 08.2009
- Implemented milieu treatment for 18 male residents exhibiting chronic psychiatric disorders.
- Provided short-term counseling and continuity of treatment and administered appropriate crisis interventions to ensure safety and well-being of clients.
- Managed all aspects of client cases including recordkeeping, reports, scheduling of team meetings, and coordinating other agency and community services.
Social Service Director
The Center for Children & Young Adults, Inc
Marietta, GA
01.2001 - 01.2001
Director
St. Christopher-Ottilie
Queens, NY
01.1999 - 01.2001
Qualified Mental Retardation Professional (QMRP), Community Resource Center, Inc
Bronx, NY
01.1997 - 01.1999
Program Manager
The Neighborhood Care Team, Inc
Queens, NY
01.1995 - 01.1997
Education
Master of Science - Social Work
KENNESAW STATE UNIVERSITY
Master of Science - Administration
METROPOLITAN COLLEGE OF NEW YORK
Skills
- Care coordination
- Crisis intervention
- Patient advocacy
- Team leadership
- Program development
- Clinical supervision
Skills
agency, budget, Case Manager, clinical experience, counseling, crisis interventions, client, clients, customer satisfaction, directing, documentation, staff development and training, staff training, finance, financial, Human Resource, human resources, leadership, legal, Director, managerial, meetings, mental health, patient advocacy, problem solving, Psychiatry, safety, scheduling, seminars, strategic planning, stress management, supervision, teaching, treatment plans
Timeline
Specialist, Diversity, Equity, and Inclusion
VillageMD
03.2020 - 12.2022
Director of Clinical Services
Laurel Heights Hospital
10.2018 - 11.2019
Managing Director
Opening Up, LLC
11.2014 - 03.2024
Manager, Care Management
Emory Healthcare
04.2014 - Current
Behavioral Health Manager
GRADY HEALTH SYSTEMS
05.2013 - 04.2015
Treatment Team Facilitator
GA REGIONAL HOSPITAL OF ATLANTA
01.2012 - 05.2013
Mobile Crisis Team Member
SATILLA COMMUNITY SERVICE BOARD
11.2011 - 01.2012
Social Services Director
OPEN ARMS GROUP HOME, INC
05.2010 - 05.2013
MUST MINISTRIES, INC
08.2009 - 05.2010
Director of Social Services
ETHEL'S PLACE INC
11.2002 - 08.2009
Social Service Director
The Center for Children & Young Adults, Inc
01.2001 - 01.2001
Director
St. Christopher-Ottilie
01.1999 - 01.2001
Qualified Mental Retardation Professional (QMRP), Community Resource Center, Inc
01.1997 - 01.1999
Program Manager
The Neighborhood Care Team, Inc
01.1995 - 01.1997
Master of Science - Social Work
KENNESAW STATE UNIVERSITY
Master of Science - Administration
METROPOLITAN COLLEGE OF NEW YORK
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