Georgi-Anna Harich
Annapolis,MD
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Manager
Mason's Towing & Auto Service Staion
04.2011 - 07.2021
- Assisted mechanics in vehicle repairs, contributing to a faster turnaround time for customers, checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Delivered exceptional tow truck service across region and liaised with local authorities. Enhanced customer service by providing professional and courteous assistance to stranded motorists and collaborating with local law enforcement agencies to safely clear accidents scenes and impounded vehicles.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
Office Assistant
Dutch Britton Fire Extinguisher Company
02.2004 - 04.2011
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing. Increased customer satisfaction by providing professional and courteous front desk support.
- Improved workplace safety by conducting thorough fire extinguisher inspections and maintenance.
- Increased overall safety awareness by delivering informative presentations to clients on proper fire extinguisher usage and maintenance procedures.
- Maintained up-to-date knowledge on relevant codes, standards, and regulations to ensure compliance in all aspects of the job duties performed.
- Performed cash, card and check transactions to complete customer purchases. Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
High School Diploma -
Northeast High School
Oakland Park, FL06.1990
Skills
- Office Management
- Cash Handling
- Data Entry
- Bookkeeping
- Customer Service
- QuickBooks
- Stock Rotation
- Strong Observational Skills
- Heavy Equipment Operation
- Flatbed Towing
- Strong Work Ethic
Affiliations
- Being with Family, Hiking, Softball, Fishing & Crabbing, Working in the yard
Certification
CPO Certification for Pools
Nail Tech Certification
Languages
English
Timeline
Office Manager
Mason's Towing & Auto Service Staion
04.2011 - 07.2021
Office Assistant
Dutch Britton Fire Extinguisher Company
02.2004 - 04.2011
High School Diploma -
Northeast High School
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