Georgi Gallivan
Buffalo,NY
Summary
Enthusiastic customer service professional with extensive call center experience at the City of Buffalo. Skilled in complaint handling and documentation, excel in resolving issues with empathy and patience. Proven ability to multitask effectively while maintaining accurate records, ensuring customer satisfaction, and fostering positive relationships.
Overview
5
5
years of professional experience
Work History
311 Service Representative
City Of Buffalo
Buffalo, New York
12.2022 - Current
- Handled high-volume incoming calls with friendly greetings and knowledgeable support.
- Answered customer inquiries via phone, email, and chat.
- Followed up on unresolved cases to keep customers informed of progress towards solution.
- Escalated issues that could not be resolved independently to supervisors or managers for further assistance.
- Maintained customer records by updating account information in database.
- Collaborated with other departments to ensure prompt resolution of customer concerns.
- Conducted outbound calls to follow up on previous purchases or provide additional support if necessary.
- Managed difficult customer situations with professionalism and empathy.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Host
Tullys Good Times
Buffalo , New York
09.2022 - 12.2022
- Monitored dining room capacity to ensure optimal guest experience.
- Maintained cleanliness of hostess stand, lobby area, and menus.
- Offered assistance to elderly or disabled guests by holding doors open or helping them navigate through restaurant.
- Answered phone calls and provided information on menu items, specials, and operating hours.
- Trained new hostesses on restaurant procedures and policies.
- Greeted guests upon arrival and escorted them to their tables.
- Coordinated seating arrangements to accommodate walk-ins and reservations effectively.
Cashier
Dairy Queen
Buffalo, New York
03.2020 - 08.2022
- Balanced cash drawer at beginning and end of each shift.
- Gave customers full attention and attended to their needs.
- Provided information to customers on products or services.
- Handled cash, debit, and credit card transactions.
- Cleaned and sterilized dishes, kitchen utensils, equipment, and facilities.
- Took orders accurately and efficiently from customers.
Office Of Registrar
SUNY Fredonia
Fredonia, NY
08.2020 - 11.2020
- Verified transfer credits from other institutions for incoming students.
- Maintained accurate records of student enrollment, attendance, and academic progress.
- Examined mail for correct postage and proper addressing, notifying supervisor of any discrepancies or issues.
Education
High School Diploma -
Frederick Law Olmsted
319 Suffolk St06-2020
Skills
- Empathy and patience
- Complaint handling
- Hardworking
- Call center experience
- Customer service
- Documentation and reporting
Timeline
311 Service Representative
City Of Buffalo
12.2022 - Current
Host
Tullys Good Times
09.2022 - 12.2022
Office Of Registrar
SUNY Fredonia
08.2020 - 11.2020
Cashier
Dairy Queen
03.2020 - 08.2022
High School Diploma -
Frederick Law Olmsted
Similar Profiles
Le'Candice DurhamLe'Candice Durham
Senior Citizen Specialist at City Of BuffaloSenior Citizen Specialist at City Of Buffalo
Eric AdamsEric Adams
Equipment Operator at City Of BuffaloEquipment Operator at City Of Buffalo
Evan CarloniEvan Carloni
Mayor Brown's Summer Youth Program at City Of BuffaloMayor Brown's Summer Youth Program at City Of Buffalo
Erica HarmsErica Harms
Education Compliance Survey Specialist at Department of Veteran AffairsEducation Compliance Survey Specialist at Department of Veteran Affairs
Tykwon FosterTykwon Foster
Behavior Technician at People Inc Home HealthBehavior Technician at People Inc Home Health