Georgi Sheytanov
McCall,ID
Summary
Restaurant Manager with 15 year career at successful establishments. Skilled provider of expanded attendance figures and increased diner satisfaction. Knowledgeable Bar Manager trained in bar operations and offering diligent leadership, planning and organizational skills. Dedicated to maximizing profits with dynamic cost controls and promotional strategies. Skilled team builder and trainer with solid customer service background. Leader with winning attitude and desire to deliver exceptional dining experience. Focused on setting high expectations and raising service standards. Keen to expand customer base through careful oversight and novel promotional methods.
Overview
16
16
years of professional experience
Work History
Assistant Restaurant and Bar Manager
Shore Lodge/ Whitetail
McCall, ID
03.2023 - Current
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Delegated work to staff, setting priorities and goals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Planned and coordinated special events to boost customer numbers and profits.
- Monitored patron alcohol consumption to encourage safety.
- Monitored cash intake to reduce discrepancies.
- Resolved problems or concerns to satisfaction of involved parties.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
Assistant Restaurant and Bar Manager
Shore Lodge/Whitetail
McCall, ID
05.2022 - 09.2022
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Produced detailed documentation to outline potential worker issues.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Reviewed employee performance data regularly to identify areas needing improvement.
- Inspected dining and serving areas for cleanliness and proper setup.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Maintained accurate records of sales transactions and other financial information.
- Distributed food to service staff for prompt delivery to customers.
- Assisted in recruiting, training, and scheduling staff members.
- Analyzed operational costs and made recommendations for cost savings.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Steward Manager
Frenchman's Creek
Palm Beach Gardens, FL
10.2021 - 05.2022
- Sanitized food preparation areas with company-approved cleaning products.
- Analyzed data related to sales trends, staffing needs and other key metrics for management review.
- Ensured compliance with all applicable health, safety and sanitation regulations.
- Allocated resources to properly staff shifts and compensate for unscheduled team absences.
- Organized special events such as banquets, receptions, weddings, coordinating necessary personnel and resources.
- Coordinated with vendors regarding deliveries of food items or other materials required for operations.
- Created weekly reports outlining staff performance, operational progress and financial results.
- Coordinated workflow and delegated tasks for team members.
- Monitored day-to-day activities to ensure efficient work flow processes were being followed.
- Scheduled, assigned and supervised staff to ensure effective service delivery.
- Established standard operating procedures for stewarding services including cleaning schedules, safety protocols.
- Assisted in developing menus and pricing structures according to budget requirements.
- Maintained records of daily operations such as sales transactions and labor costs.
- Developed training programs for stewards in accordance with established standards.
- Performed regular inspections of kitchen areas including storage rooms, equipment and utensils ensuring they are properly cleaned after each use.
Server
Shore Lodge/Whitetail
McCall, ID
05.2021 - 10.2021
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Provided exceptional service to high volume of daily customers.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Delivered food orders promptly and courteously.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Assistant Special Function Manager
Frenchman's Creek
Palm Beach Gardens, FL
11.2020 - 05.2021
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Coached, mentored and trained team members in order to improve their job performance.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Maintained adequate staffing to meet objectives within budget.
- Trained employees on additional job positions to maintain coverage of roles.
- Created monthly reports for senior management summarizing operational performance metrics.
- Recruited and hired qualified candidates to fill open positions.
- Assigned work and monitored performance of project personnel.
Server
Shore Lodge/Whitetail
McCall, ID
05.2020 - 10.2020
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Provided exceptional service to high volume of daily customers.
- Stayed informed about daily specials, new menu items, promotions.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Responded to ad hoc cleaning duties at end of shift.
- Cleaned tables and chairs to prepare dining area for next customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Presented menus and answered questions regarding items.
- Followed health safety guidelines when preparing and serving food products.
- Filled condiments and napkin containers during slack periods.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Assistant Food and Beverage Manager
Frenchman's Creek
Palm Beach Gardens, FL
10.2019 - 05.2020
- Oversaw food preparation, production and presentation according to quality standards.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Moved throughout dining and kitchen areas, visually monitored alignment with food quality and service standards and took relevant corrective actions.
- Performed administrative duties such as filing paperwork, creating purchase orders.
- Conducted regular performance evaluations for staff members to identify areas of improvement.
- Wrote and communicated clearly, understood internal documents and reports and interacted professionally with guests and employees.
- Collaborated with chefs regarding menu items and recipes in order to create unique dining experiences for guests.
- Developed effective cost-saving measures to reduce expenses without sacrificing quality or service.
- Spearheaded and executed food and beverage marketing and promotional programs, met with potential clients and members and arranged meetings, banquets and facility tours.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Explained goals and expectations required of trainees.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
F&B Supervisor/ Setup Coordinator
Frenchman's Creek
Palm Beach Gardens, FL
11.2018 - 05.2019
- Inspected dining areas prior to opening hours to ensure cleanliness and operational readiness.
- Ensured that all food safety, sanitation and hygiene standards were met in accordance with company policies.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Managed food and beverage operations for upscale urban hotels with relentless focus on hospitable and gracious guest services.
- Liaised with senior management regarding any changes in policies or procedures.
- Managed customer complaints or concerns in a timely and professional manner.
- Coached staff on strategies to enhance performance and improve customer relations.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
Bell Staff Supervisor
Basin Harbor Club
Vergennes, VT
05.2018 - 10.2018
- Picked up and dropped off heavy laundry bags for guests.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Delivered packages, messages and other items to guest rooms.
- Attached claim checks to bags to efficiently store and organize luggage.
- Organized special requests from guests such as wake-up calls or extra pillows and linens.
- Collaborated with other hotel employees by assisting with luggage and exchanging information with front desk staff.
- Greeted visitors pleasantly upon arrival and offered immediate assistance.
- Delivered newspapers, mail, faxes, messages and check-out invoices to guest rooms.
- Performed general administrative tasks such as filing paperwork or taking messages.
F&B Captain/ Setup Coordinator
Frenchman's Creek
Palm Beach Gardens, FL
11.2017 - 05.2018
- Facilitated communication between different departments in order to resolve issues quickly.
- Unloaded delivery vans of large items that required two people to transport them safely into the venue space.
- Checked audio-visual equipment to ensure it was in good working order.
- Used daily system logs to document production information, discussing issues with management.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Hand-assembled needed parts with bolts and screws.
- Set up staging areas for events including chairs, tables, linens, podiums and sound systems.
- Met or exceeded target for on-time customer shipments.
- Separated products according to weight, grade and size of material to produce final product.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Classified defects from finished orders for record tracking and statistics.
- Cleaned up work area after each job was complete before moving on to next project.
Bell Staff Supervisor
Basin Harbor Club
Vergennes, VT
05.2017 - 10.2017
- Inspected rooms prior to guest arrival to ensure they meet standards of cleanliness and comfort.
- Greeted visitors pleasantly upon arrival and offered immediate assistance.
- Responded to guest concerns and requests and quickly handled issues.
- Prepared documents related to guest check-in and check-out procedures.
- Coordinated with other departments to ensure smooth operations of the front desk area.
- Discussed guest issues with front desk manager to devise speedy resolutions.
- Oversaw hotel lobby and inspected commonly used equipment to achieve adequate sanitary standards.
- Delivered messages, packages, mail, newspapers. in a timely manner.
- Attached claim checks to bags to efficiently store and organize luggage.
- Greeted guests coming in and held doors open for people entering building.
- Trained the New Staff Members
Expo/Captain Waiter
Frenchman's Creek
Palm Beach Gardens, FL
11.2016 - 05.2017
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Worked closely with management teams to improve operational efficiency.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Resolved customer complaints in an efficient manner while maintaining a positive attitude towards guests at all times.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Garnished dishes and beverages to serve visually appealing menu items.
- Monitored the quality of food preparation and presentation before serving to customers.
- Communicated effectively with other departments such as kitchen or bar regarding orders or any changes that may occur.
- Trained new employees to perform duties.
- Met with chefs to collaborate on menu changes, staffing needs and ways to improve restaurant.
Bell Staff Member
Basin Harbor Club
Vergennes, VT
06.2016 - 10.2016
- Inspected rooms prior to guest arrival to ensure they meet standards of cleanliness and comfort.
- Greeted visitors pleasantly upon arrival and offered immediate assistance.
- Responded to guest concerns and requests and quickly handled issues.
- Prepared documents related to guest check-in and check-out procedures.
- Picked up and dropped off heavy laundry bags for guests.
- Discussed guest issues with front desk manager to devise speedy resolutions.
- Coordinated with other departments to ensure smooth operations of the front desk area.
- Oversaw hotel lobby and inspected commonly used equipment to achieve adequate sanitary standards.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
- Answered inquiries from customers regarding services offered by the hotel.
- Ensured guest satisfaction by providing excellent customer service.
- Greeted guests coming in and held doors open for people entering building.
F&B Trainee
Frenchman's Creek
Palm Beach Gardens, FL
12.2015 - 03.2016
- Ensured compliance with health and safety regulations in the kitchen area.
- Refilled condiments, napkins and server workstations.
- Assisted in the preparation of all food items for service, including chopping vegetables and making sauces.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Supported other team members during peak hours by responding quickly to their requests for assistance.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Operated cash registers to handle both cash and card transactions, providing customers with appropriate change and receipts.
- Trained new employees on proper procedures for preparing food according to recipes and standards.
- Rotated inventory to reduce waste and optimize freshness.
- Maintained presence throughout meals to assist guests with additional food and beverage requests.
Front Desk Agent/ Casita Butler
Gateway Canyons Resort & Spa
Gateway, CO
03.2015 - 11.2015
- Maintained guest privacy and building reputation by keeping information confidential.
- Provided detailed information about the city's points of interest, restaurants, transportation options, and other activities.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Kept updated records of guest feedback forms in order to measure service quality over time.
- Offered personalized concierge services such as booking spa appointments or arranging transportation needs for guests.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Built and maintained productive relationships with employees.
- Assisted in arranging for restaurant reservations and limousines upon guest request.
- Took reservations from patrons by phone or online.
- Arranged for translators and other special services for guests.
Real Estate Agent
MDS Properties Ltd.
Varna, Bulgaria
10.2013 - 03.2015
- Created detailed property descriptions for use in marketing material.
- Maintained updated knowledge of local real estate markets.
- Managed marketing strategies for properties including advertising campaigns and open houses.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Tracked weekly sales to develop senior leadership reports for corrective action planning.
- Conducted property inspections to ensure compliance with applicable regulations and standards.
- Ensured all transactions followed state laws regarding real estate practices.
- Assisted investors with remodeling plans and costs to drive client profitability and long-term business retention.
- Called or emailed lapsed clients to inquire about continuing needs.
- Generated lists of properties compatible with buyers' needs and financial resources.
- Promoted active listings through social media marketing, open houses and newsletters.
- Identified potential buyers through cold calling.
Bartender
Bar El Gordo
Varna, Bulgaria
04.2014 - 10.2014
- Processed payments accurately and efficiently with POS system.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Trained new bartenders on drink preparation and upselling techniques.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Developed good working relationships with fellow employees through effective communication.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
Night Auditor
Divesta Ltd.
Varna, Bulgaria
10.2010 - 03.2014
- Kept records of room availability and guest accounts, manually or using computers.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Provided support to housekeeping staff by preparing keys for departing guests when requested.
- Arranged tours, taxis or restaurant reservations for customers.
- Reviewed previous day's sales figures against current day's sales report before submitting it to management team.
Front Office Agent
Madara NF Ltd
Golden Sands, Varna, Bulgaria
05.2010 - 10.2010
- Ensured that lobby areas were properly stocked with supplies such as brochures, newspapers.
- Monitored visitor access by maintaining logbook and issuing passes.
- Participated in credit and collections activities.
- Verified guest identification before issuing keys or access cards for rooms and amenities.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Retrieved messages from voicemail to forward to appropriate personnel.
- Processed payments for room charges, incidentals, and other fees.
- Balanced daily cash transactions and prepared deposit slips.
- Created a welcoming atmosphere by providing friendly customer service at all times.
Front Office Agent
Madara Management Ltd
Bansko, Bulgaria
12.2009 - 04.2010
- Reviewed and approved vendor invoices.
- Ensured that lobby areas were properly stocked with supplies such as brochures, newspapers.
- Assisted with set up for social events and food deliveries.
- Verified guest identification before issuing keys or access cards for rooms and amenities.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Provided concierge services such as making restaurant reservations, arranging transportation, and providing directions to local destinations.
- Maintained positive working relationship with fellow staff and management.
- Retrieved messages from voicemail to forward to appropriate personnel.
- Assisted guests with special requests whenever possible.
Mover/supervisor
City Moving Ltd
Boston, MA
05.2009 - 10.2009
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Coordinated pick-ups and deliveries with clients.
- Labeled packages and boxes to keep track of client items.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Maintained cleanliness of work area; disposing of any debris created during move in an appropriate manner according to company guidelines.
- Assisted team members with loading and unloading tasks when needed; working cooperatively within a team environment to accomplish goals efficiently.
- Transported furniture, appliances, boxes and other items from one location to another in a timely manner.
- Inspected loaded trucks for accuracy of load against order sheets; ensuring all orders were fulfilled correctly before leaving pick up point.
- Lifted heavy objects using correct lifting techniques to avoid injury.
- Braced, padded and supported items in packages to prevent shifting and damages.
- Packaged items for transport, using protective materials such as bubble wrap, foam, blankets and shrink-wrap to prevent damage during transit.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
- Cleaned job sites and properties of packing material after loading trucks with boxes and furniture weighing up to 100 pounds.
Front Office Agent
Madara NF Ltd.
Golden Sands, Varna, Bulgaria
06.2008 - 09.2008
- Greeted, registered and assigned rooms to hotel or motel guests.
- Transmitted and received messages using telephones or telephone switchboards.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Processed payments for services rendered by staff members using cash register systems.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Resolved customer complaints in a timely manner.
- Kept records of room availability and guest accounts, manually or using computers.
- Provided directions to various locations within the facility.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
Bachelor of Tourism Studies - Hospitality Administration And Management
University of Economics/College of Tourism
Varna, Bulgaria 05.2014
Skills
- Revenue Forecasting
- Sales Promotion
- Rule Enforcement
- Cost Control
- Restaurant Management
- Bar Management
- Customer Relations
- Inventory Management
- Regulatory Compliance
- Event Coordination
- Performance Monitoring
- Budget Development
- Responsible Alcohol Service
- Staff Training
- Equipment Maintenance
- Marketing Plan Development
- Marketing and Sales Experience
- Service-Oriented Mindset
- Training and Mentoring
- Inventory Control
- Shift Scheduling
- Supervisory Experience
- Safety Awareness
- Relationship Building
- Wine and Liquor Expertise
- Team Leadership
- Staff Scheduling
- Menu Updating
- Organizational Ability
- Issue Resolution
- Labor Cost Control
- Verbal and Written Communication
- Guest Interaction
- Security Oversight
- Supply Ordering
- Safe Serving Knowledge
- Outgoing Personality
- Strategic Planning
- Customer Relationship Building
Languages
Bulgarian
Native/ Bilingual
English
Full Professional
Russian
Full Professional
German
Limited
Spanish
Limited
Ukrainian
Limited
Affiliations
- I love the outdoors. From Fishing and Archery hunting to Hiking, Camping and Snowboarding. After a heavy day at work there is nothing better than sitting in front of a bonfire with my amazing Wife.
References
References available upon request.
Timeline
Assistant Restaurant and Bar Manager
Shore Lodge/ Whitetail
03.2023 - Current
Assistant Restaurant and Bar Manager
Shore Lodge/Whitetail
05.2022 - 09.2022
Steward Manager
Frenchman's Creek
10.2021 - 05.2022
Server
Shore Lodge/Whitetail
05.2021 - 10.2021
Assistant Special Function Manager
Frenchman's Creek
11.2020 - 05.2021
Server
Shore Lodge/Whitetail
05.2020 - 10.2020
Assistant Food and Beverage Manager
Frenchman's Creek
10.2019 - 05.2020
F&B Supervisor/ Setup Coordinator
Frenchman's Creek
11.2018 - 05.2019
Bell Staff Supervisor
Basin Harbor Club
05.2018 - 10.2018
F&B Captain/ Setup Coordinator
Frenchman's Creek
11.2017 - 05.2018
Bell Staff Supervisor
Basin Harbor Club
05.2017 - 10.2017
Expo/Captain Waiter
Frenchman's Creek
11.2016 - 05.2017
Bell Staff Member
Basin Harbor Club
06.2016 - 10.2016
F&B Trainee
Frenchman's Creek
12.2015 - 03.2016
Front Desk Agent/ Casita Butler
Gateway Canyons Resort & Spa
03.2015 - 11.2015
Bartender
Bar El Gordo
04.2014 - 10.2014
Real Estate Agent
MDS Properties Ltd.
10.2013 - 03.2015
Night Auditor
Divesta Ltd.
10.2010 - 03.2014
Front Office Agent
Madara NF Ltd
05.2010 - 10.2010
Front Office Agent
Madara Management Ltd
12.2009 - 04.2010
Mover/supervisor
City Moving Ltd
05.2009 - 10.2009
Front Office Agent
Madara NF Ltd.
06.2008 - 09.2008
Bachelor of Tourism Studies - Hospitality Administration And Management
University of Economics/College of Tourism
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