GEORGIA ADAMS
Butler,IL
Summary
Experienced professional adept at overseeing day-to-day operations and managing staff for multiple projects. Results-driven and detail-oriented leader with a proven track record in identifying areas for improvement and enhancing performance. Skilled in motivating teams to surpass organizational expectations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Insurance Agency Owner
Securus Insurance Service, LLC
Hillsboro, IL
11.2022 - Current
- Manage daily operations, including sales tracking, budgeting, forecasting, advertising, and generating new sales.
- Created effective marketing strategies to generate leads using direct mail campaigns, cold calling activities, and promotional events.
- Discuss coverage options with prospective clients based on gathered information about their financial resources and insurance needs.
Assistant Property
Montgomery County Housing Authority
Hillsboro, IL
03.2019 - Current
- Oversaw the day-to-day operations and management for federally subsidized housing developments, ensuring seamless execution of leasing activities, renewals, and rent collection.
- Monitoring and evaluating programmatic procedures to ensure compliance with HUD rules and ordinances; monitors compliance with federal regulations and agency policies and procedures.
- Perform lease-ups, resident orientations, lease execution, recertification, and move-outs. Ensure residents understand their rights, obligations, and responsibilities under the lease.
- Processed income certification calculations according to HUD guidelines and completed annual certifications for various housing programs.
- Manage properties with income restrictions, ensuring no over-income or falsification of information or records provided.
- Ensured priority was given to inspection and turnover of vacant apartments by working closely with internal colleagues.
- Knowledge of Federal, State, and Local Fair Housing regulations, Federal Low Income Housing Tax Credit (LIHTC), HUD, and Affordable Housing programs.
Insurance Agent
THACKER INSURANCE SERVICE, LLC
01.2016 - 06.2021
- Implemented a client management system to maintain accurate records of all insurance transactions, to enhance office operations.
- Conducted interviews with potential clients to gather insurance data, assess the condition of individuals or properties being insured, and evaluate existing coverage.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Resolved customer complaints and claims in a timely manner to maintain high satisfaction levels.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Efficiently sold new policies to potential clients and provided necessary administrative support.
- Planned effective advertising initiatives to promote the agency at local events, in print, and on social media.
Insurance Agent
BROWN'S INSURANCE AGENCY
07.2014 - 05.2016
- Implement new policy and procedures for an improved work flow, i.e., file management, computer programs and software updates, and setting up company email system.
- Researched and implemented a client management system.
- Interview prospective clients to obtain data about their financial resources and needs, the physical condition of the person or property to be insured, and to discuss any existing coverage.
- Inspect property, examining its general condition, type of construction, age, and other characteristics to decide if it is a good insurance risk.
- Calculate premiums and establish payment method
- Perform administrative tasks, such as maintaining records and handling policy renewals, as well as selling new policies.
- Maintain and update company website and social media page.
- Design and produce flyers, newspaper, and event sponsorship advertising and contests for improved client and community interactions.
Regional Sales Support Coordinator
CLEARWIRE LLC
05.2006 - 09.2013
- Provided a streamlined communication process for regional leaders and sales representatives.
- Conducted monthly training and operational meetings for change management facilitation and coaching.
- Effectively maintained budgets for various market offices and retail locations.
- Drafted correspondence, managed calendars, and coordinated meetings for multiple managers.
- Contributed to the design and production of communication and marketing collateral, such as flyers, point of sale displays, and newsletters, for both direct and indirect retailers.
- Collected and organized sales data on a daily, weekly, and monthly basis for the region.
- Handled incoming requests from internal and external partners, guaranteeing prompt and accurate resolutions.
- Successfully oversaw the execution of nationwide marketing campaigns targeted at local markets.
- Arranged company's presence in numerous community events for optimal brand recognition.
- Contributed to the introduction of new markets in Seattle, Tacoma, Everett, Chicago, and St. Louis.
- Supported agents by providing sales assistance, marketing materials, and advice on the utilization of cooperative advertising funds, as well as ideas for lead generation.
- Worked alongside account executives to promote retail and agent storefronts, to increase visibility.
- Managed local marketing budget and collateral supply.
- Researched, coordinated, and executed marketing campaigns and events.
- Managed local inventories for direct, indirect, and retail sales channels.
- Provided administrative support through drafting correspondence, managing calendars, and coordinating meetings.
Sales Support Representative
Ubiquitel (Sprint Affiliate)
12.2002 - 04.2006
- Supported all sales channels in daily operations and preparation of reports
- Regional support for 6 markets across Indiana, Kentucky, and Tennessee.
- Performed retail operational audits on all inventory, cash logs, and activation of new sales to ensure company compliance.
- Organized offsite events, increasing visibility of products and services
- Handled tasks of receiving, transferring, and billing inventory accurately
- Managed sales floor merchandising using designated collateral
- Conducted training sessions for sales team on new material
Skills
- Sales Support
- Interdepartmental Coordination
- Relationship Building
- Client Services
- Leadership
- Administration
- Marketing
- Inventory Control
- Process Improvement
- Vendor Management
- Market Support
- Compliance Performance
Certification
- Property & Casualty Producer License, 2014
- Life & Health, 2016
- LIHTC Certification 2024
- Multifamily Certification
- Fair Housing
- Blended Occupancy Management LIHTC/RAD PBRA
Timeline
Insurance Agency Owner
Securus Insurance Service, LLC
11.2022 - Current
Assistant Property
Montgomery County Housing Authority
03.2019 - Current
Insurance Agent
THACKER INSURANCE SERVICE, LLC
01.2016 - 06.2021
Insurance Agent
BROWN'S INSURANCE AGENCY
07.2014 - 05.2016
Regional Sales Support Coordinator
CLEARWIRE LLC
05.2006 - 09.2013
Sales Support Representative
Ubiquitel (Sprint Affiliate)
12.2002 - 04.2006
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