Georgia Anderson
Conroe,TX
Summary
Dynamic leader with a proven track record at Walmart, excelling in team development and customer relations. Expert in strategic planning and operations management, I enhanced employee engagement and improved customer satisfaction scores through effective coaching and mentoring. Committed to fostering a collaborative environment that drives high performance and operational efficiency.
Overview
2012
2012
years of professional experience
Work History
Department Lead
Take Sporting Goods
- Mentored new hires within the department, providing guidance on company policies and procedures as well as job-specific tasks.
- Boosted overall employee morale by fostering a positive work environment and promoting open communication.
- Oversaw efficient inventory stocking and supply rotation.
- Set up displays and trained employees on current promotions.
- Led team to achieve high performance standards through consistent coaching and feedback.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw daily operations of the department, ensuring smooth workflow and adherence to deadlines.
- Monitored customers and employees to evaluate loss prevention risks, performance and customer service.
- Identified areas for improvement within the department, developing action plans to address those needs effectively.
Mamager
Walmart
05.1995 - 06.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
BBA - Business Administration
Virginia Commonwealth University
Richmond, VA04.1979
Skills
- Documentation
- Team development
- Verbal and written communication
- Task delegation
- Strategic planning
- Administrative management
- Customer relations
- Department collaboration
- Equipment maintenance
- Instructional support
- Crisis management
- Team management
- Team Training
- Merchandising
- Promotions
- Employee engagement
- Coaching and mentoring
- Rules and regulations
- Scheduling
- Operations management
Timeline
Mamager
Walmart
05.1995 - 06.2011
Department Lead
Take Sporting Goods
BBA - Business Administration
Virginia Commonwealth University
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