Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
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Georgia Beck

Georgia Beck

Denver,CO

Summary

Enthusiastic, dedicated professional with strong leadership and creative problem-solving skills. Seeking a career that fosters continual growth, presents daily challenges, and rewards persistence and open communication. I approach everything with curiosity and an open mind, leverage my knowledge base, and actively seek feedback from leadership and peers - implementing it quickly to stay both autonomous and accountable.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Client Success Specialist - SaaS Platform

Spectora
06.2024 - Current
  • Drove client retention and account growth by proactively identifying upsell opportunities, optimizing platform use, and resolving complex issues.
  • Created scalable self-service resources (guides, tutorials, FAQs) to reduce support volume and improve customer satisfaction.
  • Partnered with Product, Development, and QA teams to address bugs, implement feature requests, and enhance platform functionality.
  • Analyzed customer data and feedback to identify trends, inform strategy, and improve key success metrics.
  • Coordinated cross-functional efforts to deliver seamless client experiences and ensure timely resolution of SaaS-related issues.
  • Navigated complex client relationships with diplomacy, leveraging de-escalation expertise to manage expectations and secure positive outcomes.
  • Mentored new team members on client success best practices, fostering skill development and knowledge sharing.
  • Streamlined internal processes to reduce response times and boost productivity across the department.

Assistant Coach

Elevation Volleyball Club (seasonal)
05.2024 - Current
  • Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
  • Promoted positive behavior among athletes as a role model consistently demonstrating good sportsmanship principles.
  • Promoted good sportsmanship with competing teams on- and off-court.
  • Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
  • Advised head coach on discipline, performance, and other decision-making areas.
  • Primary focus was mechanics, mental game and applying what they learned to non-volleyball scenarios such as school / future jobs / working with peers, etc.
  • Maintained stats of practice and game performance and implemented practice plans / lineups accordingly - disseminated data into digestible, actionable information to players, coaches and parents.

Head Coach

Coalition Volleyball Club (seasonal)
11.2019 - 05.2024
  • Developed athletes'' skills through personalized coaching, resulting in higher individual achievements.
  • Organized and led practices and scrimmages to increase competitive attitude and skills.
  • Fostered a positive team environment with clear communication and motivational techniques.
  • Maintained strong relationships with athletes, parents, and club directors for program support and success.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Mentored beginner players to foster sense of healthy competition and confidence prior to focusing on skill-building.
  • Used previous game and team data to make informed decisions regarding game strategies.
  • Built them up as people, not just players.

Account Manager ("AM")

Upstream Rehabilitation
05.2022 - 04.2024
  • First Colorado Account Manager to be awarded dual brands, achieving this within the first year.
  • Revitalized an underperforming territory, increasing referrals by 31% in the first 6 months and 35% overall, leading to a territory expansion.
  • Consistently exceeded quarterly goals, averaging 102% of targets over the last 3 quarters.
  • Met or exceeded bonus thresholds in 5 of the last 6 quarters.
  • Ranked #6 of 64 Account Managers in the Midwest Region for three consecutive quarters (Top 9%).
  • Designed and implemented a custom CRM adopted by management for wider team use, as one did not exist when I started in this role.
  • Selected by Regional Director to mentor new hires through a formal mentorship program.
  • Built and maintained strong relationships with medical offices and providers to drive sustained growth.

Office Manager

Realty ONE Group Apex
06.2021 - 05.2022
  • Startup real estate franchise.
  • Managed office space, accounts payable, and daily operations for a startup real estate franchise.
  • Provided personal assistance and flexible support to business owners.
  • Built and maintained relationships with vendors and real estate agents.
  • Created and implemented administrative processes to improve efficiency.
  • Assisted with recruiting and onboarding new agents.
  • Transaction Coordination
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Transaction Coordinator

Travelers Haven, LLC
03.2020 - 08.2020
  • Hybrid Role
  • Managed approx. 50 property/client relationships daily & negotiated terms in contracts.
  • Quickly Promoted to a more demanding internal team due to rapid acclimation to success within role.
  • Directed client, customer, and business relations adeptly closing negotiations on fees, pricing, leasing documents and contract reviews.

Certified Clinical Medical Assistant

Vascular Institute of the Rockies
12.2018 - 12.2019
  • Managed patient intake & discharge.
  • Organized and ran assigned surgeon's satellite clinic.
  • Scheduled & assisted with outpatient sterile phlebectomies & sclerotherapy.
  • Scheduled inpatient and outpatient surgeries.
  • Wound Care & wound vac placement and removal & assisted with debridement.
  • Controlled medication inventory & handling.
  • Provided comprehensive support to front and back office, including copay collection, running clinic and triaging patients.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Called and faxed pharmacies to submit prescriptions and refills.

Certified Clinical Medical Assistant

Ridgeline Family & Sports Medicine
01.2015 - 12.2018
  • Administered and documented medications, including controlled substances; performed injections, TB test placement, and diagnostic screenings (PFT, hearing, vision, Medicare wellness).
  • Assisted with sterile procedures, including outpatient vasectomies; applied and removed casts and splints; performed suture and staple removals.
  • Collected, prepared, and dispatched lab specimens; performed phlebotomy and ensured accurate sample handling.
  • Trained and onboarded new medical assistants and front office staff; provided cross-coverage for sister clinic during staffing shortages.
  • Managed both clinical and administrative functions, ensuring smooth patient flow and high-quality care.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.

Education

UX/UI Design

CareerFoundry

Certificate of Medical Assisting -

Pima Medical Institute

Associates in General Studies -

Community College of Denver
Denver, CO

Skills

  • Client relationship management
  • Detail-oriented data management
  • Data interpretation
  • Applying DISC personality insights
  • Event logistics planning
  • Spreadsheet management
  • Comprehensive facility oversight
  • Coaching & Mentorship
  • Athletic coaching expertise
  • Coordinating multiple projects
  • Skilled in Microsoft tools
  • Expense management
  • Strategic marketing planning
  • Team management
  • Sales
  • Patient Care
  • Purchasing
  • Procurement management
  • Vendor negotiation skills
  • Training and mentoring
  • Customer relationship building
  • Customer retention
  • Staff mentoring & leadership
  • Account management
  • Negotiation
  • Inter-department collaboration
  • Chat platforms
  • Customer onboarding
  • Creative problem-solving
  • Multitasking
  • Computer skills
  • Data entry
  • Stress tolerance
  • Conflict resolution
  • Quality control
  • De-escalation techniques
  • Continuous improvement

Accomplishments

    Most recent role (Spectora):

  • Recognized as a go-to resource across teams, regularly selected to assist with onboarding new hires and mentor peers.
  • Contributed to company knowledge base through help article creation, improving client self-service resources.
  • Provided cross-departmental support to troubleshoot and improve client workflows, increasing retention and satisfaction.
  • Sought out for feedback and solution-building in complex client scenarios, reinforcing role as a trusted subject matter expert.

    • Account management role (Upstream): I achieved notable milestones and garnered recognition for my contributions.

  • First Account Manager in Colorado to represent two PT brands, achieving this within first year.
  • Revitalized a struggling territory, increasing referrals by 31% in 6 months and 35% overall; led to territory expansion.
  • Improved conversion rate from 67.8% to 98.7% in 6 months and sustained >102% average growth in subsequent quarters, driving a 35% overall expansion.
  • Developed and implemented a CRM system adopted for use by other Account Managers.
  • Ranked #6 of 63 sales professionals in the Midwest Region for three consecutive quarters (Top 10%).
  • Achieved or exceeded bonus thresholds in 5 of the last 6 quarters.
  • Selected by regional director to mentor new hires through formal training program.

    • Clinical role (Centura & Vascular Institute):

  • Received over 30 awards for excellence from clinic supervisors, peers, and executive staff for patient care, teamwork, and operational efficiency.
  • Assisted in hundreds of surgical and clinical procedures while maintaining strict compliance with sterile protocols.
  • Coordinated care and supported multi-specialty teams, contributing to improved patient outcomes and clinic flow.
  • Trained and mentored new clinical staff in best practices, compliance, and equipment handling.

Certification

Certified Clinical Medical Assistant

BLS / CPR / First Aid

Interests

  • Volleyball
  • Camping / Backpacking / Hiking
  • Climbing
  • Snowboarding
  • Painting
  • Travel
  • Avid Reader

Timeline

Client Success Specialist - SaaS Platform

Spectora
06.2024 - Current

Assistant Coach

Elevation Volleyball Club (seasonal)
05.2024 - Current

Account Manager ("AM")

Upstream Rehabilitation
05.2022 - 04.2024

Office Manager

Realty ONE Group Apex
06.2021 - 05.2022

Transaction Coordinator

Travelers Haven, LLC
03.2020 - 08.2020

Head Coach

Coalition Volleyball Club (seasonal)
11.2019 - 05.2024

Certified Clinical Medical Assistant

Vascular Institute of the Rockies
12.2018 - 12.2019

Certified Clinical Medical Assistant

Ridgeline Family & Sports Medicine
01.2015 - 12.2018

UX/UI Design

CareerFoundry

Certificate of Medical Assisting -

Pima Medical Institute

Associates in General Studies -

Community College of Denver

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Georgia Beck