Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Georgia Betton

Brooklyn,USA

Summary

Dynamic insurance professional with over a decade of expertise in claims handling, damage assessment, and customer service across property, auto, and catastrophe lines. Proficient in analyzing complex data, interpreting multi-jurisdictional policies, and negotiating settlements with precision and empathy. Committed to leveraging strong analytical and communication skills to drive results in new and challenging environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

BODY SHOP ESTIMATOR

ABC Collision
04.2023 - Current
  • Collaborated effectively with customers, insurance representatives, and other stakeholders to ensure accurate appraisals and timely resolution of claims.
  • Developed comprehensive repair estimates for insurance companies, using up-to-date cost databases and knowledge of automotive systems.
  • Used CCC One and Mitchell estimating systems to accurately assess damages and create repair estimates.
  • Supported team members through cross-training initiatives, fostering an atmosphere of collaboration and skill development within the body shop team.
  • Coordinated with other departments to provide a seamless customer experience from initial estimate through repair completion and vehicle pickup.
  • Provided excellent service during client interactions, resulting in positive reviews and repeat business referrals from satisfied customers.

PROPERTY CLAIMS EXAMINER

Genpact
12.2022 - 02.2023
  • Negotiated settlements with claimants while ensuring compliance with applicable regulations.
  • Assessed the scope of damages caused by fires, floods, storms, and vandalism within established timelines.
  • Prepared reports documenting findings from inspections conducted in response to submitted claims.
  • Negotiated settlements with claimants on behalf of the insurance company.
  • Displayed strong attention to detail when reviewing evidence or preparing documents.
  • Provided training on proper claims processing procedures for new staff members.
  • Maintained detailed records of all claim activities using specialized database systems.
  • Reviewed documents such as contracts, appraisals, repair estimates prior to settlement approval.
  • Resolved disputes between policyholders and insurance companies regarding coverage amounts or denials.
  • Reviewed contracts, policies, and other documents for legal implications.
  • Evaluated financial data such as invoices and estimates in order to make informed decisions regarding payment amounts.

MULTILINE REPRESENTATIVE CATASTROPHE

Progressive
08.2020 - 11.2022
  • Diverse, comprehensive handling experience, including but not limited to multi-line products, fire/theft, injury, subrogation, and end to end claims resolution.
  • Interprets policy across multiple states & jurisdictions often in a changing regulatory environment including but not limited to moratoriums and special Department of Insurance instruction.
  • Interpreted policy provisions regarding coverage limits and exclusions when determining claim eligibility.
  • Investigates, analyzes, and makes a determination on coverage across multilines.
  • Leverages accurate salvage recovery efforts and proper disposal of salvage.

MANAGED REPAIR REPRESENTATIVE

Progressive
03.2017 - 11.2020
  • Conducted timely and accurate vehicle inspections and repair estimates, ensuring clear communication of repair timelines and financial obligations.
  • Identified prior damage, made total loss determinations, and managed valuation and payment processes for claims.
  • Provided proactive updates to customers throughout the repair process, maintaining transparency and trust.
  • Reviewed supplement requests and consistently met productivity goals using PD Suite and industry tools.

SUBROGATION/ARBITRATION REPRESENTATIVE

Progressive
12.2016 - 03.2017
  • Collaborated across teams to ensure regulatory compliance and accurate documentation of insurance claims.
  • Managed data entry and prepared complete insurance forms and government submissions for coverage applications.
  • Presented findings at arbitration hearings and resolved disputes through mediation and arbitration methods.
  • Assessed subrogation potential and maintained organized claim files with supporting documentation. potential arbitration awards for fairness and accuracy.

CLAIMS GENERALIST

Progressive
03.2012 - 11.2016
  • Coordinated timely and efficient contact with all relevant parties to ensure accurate damage assessments and smooth claims processing.
  • Interpreted insurance policies and analyzed gathered information to determine appropriate actions and resolve claims.
  • Negotiated settlements with customers and carriers, managed total loss evaluations, and identified subrogation opportunities.
  • Maintained organized claim inventories, handled documentation, and ensured consistency between reported accidents and actual damages.

Education

Bachelor of Arts - Public Administration

Brooklyn College
Brooklyn, NY
05-2010

Skills

  • Insurance policy expertise
  • Coaching new team members
  • Meticulous attention to detail
  • Knowledge of industry regulations
  • Effective written communication
  • Arbitration process management
  • Xactimate proficiency
  • Valuation expertise
  • Damage assessment proficiency
  • Negotiation skills
  • CCC pathways expertise
  • Critical thinking
  • Strategic decision-making
  • Thoroughness in task execution

Certification

Claims Adjuster License: NY, FL-NPN #: 11500780

Timeline

BODY SHOP ESTIMATOR

ABC Collision
04.2023 - Current

PROPERTY CLAIMS EXAMINER

Genpact
12.2022 - 02.2023

MULTILINE REPRESENTATIVE CATASTROPHE

Progressive
08.2020 - 11.2022

MANAGED REPAIR REPRESENTATIVE

Progressive
03.2017 - 11.2020

SUBROGATION/ARBITRATION REPRESENTATIVE

Progressive
12.2016 - 03.2017

CLAIMS GENERALIST

Progressive
03.2012 - 11.2016

Bachelor of Arts - Public Administration

Brooklyn College

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