Georgia Braun
Omaha,NE
Summary
Skilled Customer Service Professional with outstanding abilities in communication, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
9
9
years of professional experience
Work History
Manager
Edge of the Universe
Omaha, NE
08.2023 - 07.2024
- Oversaw business operations of cafe and motivate team during shifts.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Utilized excellent communication skills to coordinate between staff and owners.
- Delegated tasks to team members and resolve problems that occur during their shift.
- Tracked inventory, including making orders for products.
- Introduced new strategies and processes to increase efficiency and maintain positive work environment.
Reiki Master
Georgia Braun Reiki
Omaha, NE
06.2022 - Current
- Provide comprehensive Reiki sessions, focusing on emotional, physical, and spiritual healing for optimal results.
- Enhance client well-being by providing tailored Reiki treatments to address individual needs.
- Consistently uphold the highest standards of confidentiality and professionalism when interacting with clients, ensuring trust and a positive reputation within the community.
- Foster a tranquil environment for clients, ensuring comfort and relaxation during sessions.
- Successfully organize and lead group Reiki events to introduce new individuals to the practice while fostering a sense of community among participants.
- Collaborate with other holistic professionals to provide integrated care for clients seeking complementary therapies.
- Continuously improve own skills through ongoing professional development and training in advanced Reiki techniques.
Owner & Manager
Georgia Moon
Omaha, NE
09.2020 - 01.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Designed and created unique products.
- Managed and updated online shop across multiple platforms.
- Marketed products on multiple channels, including social media, online ad campaigns and word-of-mouth initiatives to increase brand awareness and attract new customers.
- Analyzed data to predict trends and forecast future expenses and profits.
Supervisor
Scooters Coffee
Omaha, NE
06.2015 - 02.2024
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Supervised up to a dozen employees, including 3 or 4 at any given time.
- Prepared menu items by following recipes and preparation techniques.
- Ensured up-sale of products to each customer.
Certified Nursing Assistant
CHI Lakeside Hospital
Omaha, NE
06.2015 - 01.2018
- Provided direct patient care and assisted with daily living activities, medical exams and physical therapy appointments.
- Sustained patient stability by maintaining clear communication with all members of the healthcare team, keeping accurate records and prioritizing safety.
- Adhered to professional standards and maintained patient privacy in compliance with HIPPA.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Education
Bachelor of Science - Human Biology
College of Saint Mary
Omaha12.2018
Bachelor of Science - Nutrition, Exercise, Health Science
University of Nebraska
Lincoln05.2015
Skills
- Integrity and Ethics
- Detail Oriented
- Research and Data Entry Skills
- Emotional Intelligence and Compassion
- Time Management Efficiency
- Marketing and Promotion Savvy
- Verbal and Written Communication
- Creative
- Complex Problem-Solving
- Team Leadership
Work Preference
Work Type
Full TimeImportant To Me
Career advancementCompany CultureWork-life balanceHealthcare benefits401k matchTimeline
Manager
Edge of the Universe
08.2023 - 07.2024
Reiki Master
Georgia Braun Reiki
06.2022 - Current
Owner & Manager
Georgia Moon
09.2020 - 01.2024
Supervisor
Scooters Coffee
06.2015 - 02.2024
Certified Nursing Assistant
CHI Lakeside Hospital
06.2015 - 01.2018
Bachelor of Science - Human Biology
College of Saint Mary
Bachelor of Science - Nutrition, Exercise, Health Science
University of Nebraska