Georgia Burke
Palm Beach Gardens,USA
Summary
Dynamic professional with a proven track record in customer service and maintenance, honed at Dancel YMCA and other esteemed organizations. Excelled in roles requiring exceptional organizational skills and Microsoft applications proficiency. Demonstrated leadership in improving member experience and facility upkeep, showcasing a blend of detail-oriented diligence and motivated teamwork.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Membership Associate
Zoo Health Club
Palm Beach Gardens, Florida
11.2023 - 05.2024
- I worked as a membership associate whilst at the Zoo Health Club
- Our primary duty was to be welcoming and helpful to everyone who walked in our doors
- My daily responsibilities include:
- Welcome guests
- Provide information
- Do laundry
- Roll towels
- Make smoothies for members
- Keep restrooms stocked
- Take trash out at night
- Put away any equipment laying out
Full Time Nanny
Monrovia, Maryland
11.2022 - 06.2023
- I was a full-time nanny for a 3 year old girl
- I am a registered caregiver on care.com
- I believe children have fun with me as well as listen to/respect me because I respect them and all of their interests
- My everyday duties included:
- Educating
- Entertaining
- Exercising
- Making sure she eats all of her lunch and stays hydrated throughout the day
- Assisting her in the bathroom
- Cleaning up after her
Property Technician
Dancel YMCA
Ellicott City, MD
05.2022 - 09.2022
- As a property technician my job was to assist the property director with maintaining the building inside and out
- I have developed skills and knowledge in a variety of areas such as electrical, plumbing, carpentry, HVAC systems and painting
- My everyday duties included:
- Walking around the entire building inside and out to check for any maintenance/repairs that needed to be seen to
- Check in with the other departments, i.e membership, swim, stay & play, camp, fitness and custodial to make sure all equipment is operating and check if they need any supplies
- I was responsible for pool maintenance
- Twice a week I went to the pump room to empty the strainer basket and backwash
- Put away supply orders into the custodial closet
- All other duties vary day by day
Membership Associate
Dancel YMCA
Ellicott City, MD
11.2019 - 05.2022
- As a membership associate, I had a responsibility to be a welcoming face to all members and potential members, prepared with knowledge about the center and our policies
- My everyday duties included:
- Welcome potential new members, provide tours of facilities and register new members
- Assist members in person, via email or phone call
- Answer all questions/provide information on what the YMCA provides
- Submit requests/forms such as: terminations, adding/removing members, change in payment method, refunds, registration for classes and events
- Assist with cleanliness and safety of the center
- Team leader, as a full time associate I was responsible for educating and motivating my team
Riding Director and Barn Manager
Camp Glen Arden – Summer Camp For Girls
Zirconia, North Carolina
06.2021 - 08.2021
- My position involved managing 10 horses, 6 barn staff (including instructors), I lead 3 hours of trail rides daily, prepared equine knowledge lesson plans for campers
- I completed daily barn chores alongside my staff
- Ordered feed and other supplies for barn
- Called vet when horses appeared to be unwell
- Horses arrived underweight, with calluses, fleas, overgrown hooves, stomach ulcers and other health concerns
- These horses had been left out in a pasture for quite some time and they were in desperate need of care and human handling before interacting with children (most of which did not have experience working with and/or riding horses) so I had to curate a routine to help them become healthy again and ready to be ridden
- I was responsible for:
- Managing staff
- Barn chores/maintenance
- Ordering and picking up feed and other supplies
- Well-being of all horses
- Safety of campers while at the barn and insuring they learned all about horses while having fun
- Developing lesson plans and leading trail rides
Hostess
Seasons 52
Columbia, MD
05.2019 - 11.2019
- First point of contact for customer experience
- Ability to work under pressure and manage and resolve guest issues or complaints
- Provided excellent service to all guests to entice return visits
- Worked as part of a team, to help the business run efficiently
Hostess
PF Chang’s
Columbia, MD
01.2019 - 05.2019
- A welcoming face to every guest that dined with us
- Provided frequent updates to my team and managers during each shift
- Contributed to making each guests’ experience an excellent one
Assistant Manager, Yard Hand and Coach
Rathugh Competition Yard
Rathugh, Ireland
06.2016 - 07.2017
- I was responsible for:
- Stall management
- Horse grooming
- Developed and taught lesson plans for riders
- Competed in show jumping and showing classes
- Gained problem solving and team work skills
- Horse care during shows/competitions
- Cared for all other farm animals including dogs, cats, chickens, cows and a peacock
Education
QQI Level 6 Advanced Horsemanship and Equitation -
Kildalton College
Piltown, Co. Kilkenny, Ireland05.2017
Skills
- Customer service background
- Multi-line phone talent
- Proficiency in Microsoft applications
- Selling skills
- Lead generation
- Personal service experience
- Detail-oriented
- Motivated
Training
- CPO (certified pool operator)
- Human First Aid, CPR and AED
- Equine First Aid
Leadership Experience
- Manager, Caring for every aspect of the farm and all animals, Scheduling horses' exercise routine, Curating and managing feeding plan, Documenting supplies needed and medication logs
- Riding Instructor, Creating and executing lesson plans, Teaching children ages 4-12, including those with disabilities, Teaching competitive young adults
Certification
· CPO (certified pool operator)
· Human First Aid, CPR and AED
· Equine First Aid
Timeline
Membership Associate
Zoo Health Club
11.2023 - 05.2024
Full Time Nanny
11.2022 - 06.2023
Property Technician
Dancel YMCA
05.2022 - 09.2022
Riding Director and Barn Manager
Camp Glen Arden – Summer Camp For Girls
06.2021 - 08.2021
Membership Associate
Dancel YMCA
11.2019 - 05.2022
Hostess
Seasons 52
05.2019 - 11.2019
Hostess
PF Chang’s
01.2019 - 05.2019
Assistant Manager, Yard Hand and Coach
Rathugh Competition Yard
06.2016 - 07.2017
· CPO (certified pool operator)
· Human First Aid, CPR and AED
· Equine First Aid
QQI Level 6 Advanced Horsemanship and Equitation -
Kildalton College
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