Summary
Overview
Work History
Education
Skills
References
Timeline
Georgia  Burrell

Georgia Burrell

Worcester,MA

Summary

Detail-oriented individual seeking to help achieve its goals as a behavioral technician/Mental health worker. Excellent at de escalate and behavioral management. I am dedicated to deliver top-quality service. I have 9 years of experience working in behavioral settings with clients ages 5-19.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

12
12
years of professional experience

Work History

Mental Health Support Worker

Worcester Recovery Center And Hospital
Worcester, MA
11.2023 - Current
  • Provided emotional and psychological support to clients in crisis situations.
  • Collaborated with other professionals to coordinate services for clients.
  • Observed safety protocols when working with potentially violent or suicidal individuals.

Bank Customer Service Representative

Santander Bank Us
Worcester, MA
02.2022 - Current
  • Verified customer identification information with the applicable documents according to bank policies.
  • Assisted customers with online banking services including account set up and password resets.
  • Assisted customers in person and via telephone to reorder checks and provide bank statements and account balances.

Direct Care Staff

Devereux Foundation
Worcester, MA
01.2021 - Current
  • Provide companionship for client, drive client to appointment and administer medication.

Nursing Home
Worcester, MA
01.2019 - 01.2021
  • CNA-Assist patients with ADLs such as feeding, mouth care and grooming, Build long-lasting professional relationships with residents, family members, and team members.

Residential Counselor

North American Family Institute
, MA
01.2016 - 01.2019
  • Supervise and maintain the safety of youth
  • Conducting routine bed checks, mentoring and help youth develop life skills and social competencies.

Assistant Program Manager

Devereux Foundation
, MA
03.2014 - 01.2016
  • Supervise staff, run shifts, fill open shifts assist the program manager with development of programming for the unit
  • Attend treatment review as part of the milieu team.

Mental health counselor

Umass Medical School
Worcester, MA
08.2012 - 03.2014
  • Participates and shares responsibility for the development and maintenance of a therapeutic environment
  • Documents all information obtained in evaluation, assessment, consultant, referral, and discharge planning according to established policy and procedure

Education

Associate of Science - General Studies Pre Nursing

Quinsigamond community college
12-2021
inGeneral studies Pre

CNA +HHA -

01.2020

High School Diploma -

South high community
01.2011

Skills

  • De-escalate
  • Behavioral management
  • Good Communication
  • Good listener
  • Excellent worker
  • Good at multitask
  • Very dependable
  • Great problem solver
  • Leadership
  • Time management
  • Good at Microsoft word, excel etc
  • Teller Support
  • Signature Verification
  • Money Management
  • Transaction Processing
  • Money Transfer Systems
  • Customer Needs Assessment
  • Inbound and Outbound Calling
  • Account Updating

References

Reference Past supervisor Lori white -789 319 8899 Co-worker Ishea Allen -774-232-2902 Lilliane Ngassa -508-615-5354

Timeline

Mental Health Support Worker - Worcester Recovery Center And Hospital
11.2023 - Current
Bank Customer Service Representative - Santander Bank Us
02.2022 - Current
Direct Care Staff - Devereux Foundation
01.2021 - Current
- Nursing Home
01.2019 - 01.2021
Residential Counselor - North American Family Institute
01.2016 - 01.2019
Assistant Program Manager - Devereux Foundation
03.2014 - 01.2016
Mental health counselor - Umass Medical School
08.2012 - 03.2014
Quinsigamond community college - Associate of Science, General Studies Pre Nursing
- CNA +HHA,
South high community - High School Diploma,
Georgia Burrell