Georgia Buzby

• Maintained composure in stressful situations, confrontations, interviews and records searches.
• Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
• Increased customer satisfaction with personalized follow-up strategies.
• Informed clients of policies and procedures.
• Leveraged CRM software to track client interactions and identify sales opportunities.
• Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
• Managed approximately 70 outbound calls as well as incoming calls and emails from clients.

• Maintained a clean and organized workspace, promoting a positive dining experience for customers.
• Resolved customer complaints promptly, ensuring repeat business and overall satisfaction levels remained high.
• Used POS system to enter orders, process payments and issue receipts.
• Increased sales with upselling techniques, highlighting store promotions and loyalty programs.
• Learned duties for various positions and provided backup at key times.
• Provided superior customer service by consistently exceeding expectations in politeness, helpfulness, and attentiveness.

• Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Managed inventory and reduced waste, resulting in cost savings for the bakery.
• Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
• Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
• Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
• Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedure
• Led hiring, onboarding and training of new hires to fulfill business requirements.

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Developed and maintained relationships with external vendors and suppliers.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.

I was working on a Business Management Degree. Plan to finish in the future