Dynamic Certified Ophthalmic Assistant with a proven track record at Longview Ophthalmology Associates, excelling in patient care and ophthalmic imaging. Leveraged expertise in tonometry and exceptional customer focus to enhance patient satisfaction. Demonstrated motivation and initiative by advancing ophthalmic technology knowledge, significantly improving clinic efficiency and patient diagnostics accuracy. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CSR/Dispatcher
Emilio Flooring Solutions
Longview, TX
06.2024 - 10.2024
Assisted in the development of customer service procedures and policies.
Participated in team meetings or training sessions when necessary.
Processed customer account changes with proprietary software.
Sales Associate
JC Penny Co
Longview, TX
10.2023 - 01.2024
Maintained up-to-date knowledge of store merchandise and policies.
Engaged customers in friendly, professional dialogue to determine needs.
Bagged or packaged purchases and wrapped gifts.
Certified Ophthalmic Assistant
Longview Ophthalmology Associates
Longview, TX
05.2017 - 05.2023
Responded to patient inquiries, offering empathetic support and accurate information.
Monitored patient progress during post-operative visits to assess healing process.
Managed patient flow to optimize clinic efficiency and minimize wait times.
Documented patient care by charting patient condition and treatment in records.
Implemented safety protocols to protect patients and staff from infectious diseases.
Facilitated patient referrals to other healthcare professionals as needed.
Conducted visual field tests to detect abnormalities in peripheral vision.
Conducted tonometry or tonography tests to measure intraocular pressure.
Participated in professional development opportunities to stay abreast of advancements in ophthalmic technology and techniques.
Prepared examination rooms, ensuring all necessary equipment and supplies were ready for use.
Conducted eye examinations utilizing specialized equipment such as slit lamps and tonometers.
Observed pupils, visual acuteness and extra-ocular movements to check patient status.
Triaged clinical issues to help professionals focus on appointments and maximize time.
Cleaned and performed minor maintenance on examination equipment and glasses.
Assisted ophthalmologists with minor office procedures and surgeries, ensuring sterile technique and patient comfort.
Applied eye drops and medications as prescribed by the ophthalmologist.
Led patients to exam rooms, collected medical histories and asked questions regarding health and current medications to provide physicians with optimal initial data.
Maintained smooth patient flow throughout facility, promoting efficient overall operations.
Prepared patients and administered basic eye exam tests.
Screened patients for issues and eye diseases, checking visual acuity, color plates, pupil dilation and papillary function.
Calibrated and maintained ophthalmic equipment to ensure accuracy in patient diagnostics.
Sent patient prescriptions to pharmacies and scheduled future appointments.