Summary
Overview
Work History
Education
Skills
Timeline
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Georgia Chavez

Fresno,CA

Summary

Experienced and customer-focused Barista with over 2 years in the coffee industry, including leadership roles as a shift lead and trainer-in stand. Skilled in crafting high-quality beverages, mentoring new team members, and maintaining smooth daily operations in fast-paced environments. Known for exceptional customer service, team leadership, and a strong work ethic. Passionate about creating positive guest experiences while promoting a supportive and efficient team culture.

Overview

2
2
years of professional experience

Work History

Brosita/Shift Lead

Dutch Bros
06.2023 - Current
  • Completed store opening and closing procedures.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Established positive rapport with customers and staff members alike through strong communication skills.

Education

Bachelor - Biology

Fresno City College
Fresno, CA

Skills

  • Customer service focus
  • Employee training
  • Guest service
  • Team motivation
  • Staff supervision
  • Work delegation
  • Rules enforcement
  • Coaching and mentoring
  • Shift leadership
  • Positive attitude

Timeline

Brosita/Shift Lead

Dutch Bros
06.2023 - Current

Bachelor - Biology

Fresno City College

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Georgia Chavez