Georgia Dehorney
Grand Prairie,Texas
Summary
Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 10 plus years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.
Overview
28
28
years of professional experience
Work History
Inflight Manager
Mesa Airlines
Dallas, TX
02.2018 - Current
- Supervised, trained and motivated 250 flight attendants and 4 supervisors.
- Assisted service members with completing forms/documents to keep accurate attendance and discipline records.
- Monitored cabin safety, adhering to federal regulations and company policies at all times.
- Evaluated team performance, providing constructive feedback to foster continuous improvement of the inflight experience.
- Addressed passenger concerns with empathy and professionalism, resolving issues promptly.
- Mentored junior staff members, sharing industry knowledge and best practices for enhanced professional growth.
Flight Attendant
Mesa Airlines
Phoenix, AZ (corporate Office)
04.2006 - 02.2018
- Relayed updates and information to passengers after confirming key details with pilot.
- Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
- Completed pre-flight safety checks to reinforce passenger safety.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
- Used excellent customer service skills in addressing passengers' needs.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Attended recurrent training in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Answered passengers' questions about flight, aircraft and destination.
- Assisted passengers with storing luggage and helped locate seating.
- Collaborated with flight crew to maximize smooth and safe flights.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Restaurant General Manager
Wendys International
Dallas, TX
02.1996 - 05.1999
- Conducted regular financial analyses of sales data in order to identify trends that informed future marketing efforts.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Oversaw food preparation and monitored safety protocols.
- Set clear expectations and created positive working environment for employees.
- Motivated staff to perform at peak efficiency and quality.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
Education
No Degree - Business Administration
Cameron University
Lawton, OKSkills
- Emergency Procedures
- Crew Coordination
- Menu Planning
- Compliance Monitoring
- Policy Enforcement
- Staff Scheduling
- Passenger Assistance
- Team Management
- First Aid Proficiency
- Grooming standards
- Personnel Management
- Personnel Supervision
- Adaptability
- Relationship Building
- Written Communication
- Attention to Detail
- Multitasking Abilities
- Self Motivation
- Adaptability and Flexibility
- Effective Communication
- Task Prioritization
- Records Management
- Continuous Improvement
- Reliability
- Time Management
- Decision-Making
- Excellent Communication
- Active Listening
- Microsoft - Excel
Timeline
Inflight Manager
Mesa Airlines
02.2018 - Current
Flight Attendant
Mesa Airlines
04.2006 - 02.2018
Restaurant General Manager
Wendys International
02.1996 - 05.1999
No Degree - Business Administration
Cameron University