Overview
Work History
Education
Timeline
Generic

Georgia Trammell

Sumiton,AL

Overview

23
23
years of professional experience

Work History

Certified Nurse Assistant (CNA)

Ridgewood Health Services
12.2024 - Current
  • Monitored vital signs including blood pressure, pulse rate, temperature, and oxygen levels
  • Provided compassionate and personalized care to patients, ensuring their comfort and well-being
  • Assisted with daily activities such as bathing, dressing, grooming, and feeding
  • Maintained accurate patient records and documented any changes in condition or behavior
  • Collaborated with healthcare team members to develop and implement individualized care plans
  • Responded promptly to patient calls for assistance and provided immediate support as needed
  • Assisted in transferring patients safely between beds, wheelchairs, stretchers, or other medical equipment
  • Ensured a clean and organized environment by regularly sanitizing patient rooms and common areas
  • Followed infection control protocols to prevent the spread of diseases within the healthcare facility
  • Supported patients' emotional well-being by actively listening to their concerns and providing empathy
  • Communicated effectively with patients' families regarding their loved ones' conditions and progress update
  • Assisted in the implementation of fall prevention strategies resulting in a 30% decrease in patient falls on my shift
  • Participated in interdisciplinary meetings to discuss patient progress, goals, discharge planning
  • Provided post-operative care including wound dressing changes under supervision of registered nurses
  • Aided physical therapists during rehabilitation sessions by assisting patients with exercises
  • Recognized changes in patients' conditions that required immediate attention from healthcare professionals
  • Served as an advocate for patients' rights while respecting confidentiality at all times
  • Closely monitored intake/output measurements including fluid balance charts for accurate documentation

CNA - Certified Nursing Assistant

Greenbrier At The Altamont
03.2022 - Current
  • I am a multi tasker, My job description includes but are not limited to giving partial or full assistance with bathing, dressing, feeding, making sure each resident is properly cared for, incontinence care and assist with mobility and transfers, making sure each resident is at any activities or therapy they may have. I always make notice of any changes in the residents behavior or habits, taking vital signs. I also make sure the residents are turned or repositioned every 2 hours, more so if needed. My top priority is making sure each resident is treated with dignity and respect while receiving the best care possible. Closely communicate with nurses to ensure each resident is protected and maintain any changes in behavior or activities, monitoring vital signs. Charting and attending meetings as scheduled to stay up to date on the latest and best healthcare techniques.

Private Caregiver

Care.com
03.2019 - Current
  • Assist with mobility and light cleaning

Server, selling, customer service, connecting with clients on a personal level

Cracker Barrel
02.2018 - 03.2022
  • Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
  • Processed returns and exchanges efficiently, maintaining accurate records and ensuring timely resolution for customers
  • Collaborated with the sales team to identify opportunities for add-on sales during return transactions
  • Resolved escalated customer complaints in a professional manner, finding appropriate solutions to ensure customer retention
  • Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
  • Assisted customers with product selection based on their needs and preferences, resulting in increased customer satisfaction ratings
  • Consistently met or exceeded monthly sales targets by effectively promoting products and services to customers
  • Implemented proactive measures to prevent returns by providing detailed product information upfront and addressing potential concerns proactively
  • Developed strong relationships with repeat customers through personalized interactions that fostered trust and loyalty
  • Identified trends in return reasons through data analysis which led to process improvements resulting in a 40% reduction in return rates
  • Trained new hires on return procedures including handling difficult situations professionally leading them towards successful resolutions
  • Recognized as top performer within the department for achieving highest conversion rate from returns into repurchases
  • Conducted regular follow-ups with dissatisfied customers after their return experience resulting in an 90% increase in overall customer satisfaction levels
  • Collaborated closely with the quality control team to investigate recurring product defects causing frequent returns; implemented corrective actions reducing defect rate by 35%
  • Assisted in the development of training materials for customer service representatives to ensure consistent and accurate handling of returns
  • Implemented a customer feedback system to gather insights on reasons for returns, enabling targeted improvements in product quality and customer satisfaction
  • Collaborated with the sales team to identify opportunities for upselling or cross-selling during return transactions resulting in an increase in average order value by 20%
  • Mentored junior customer service representatives, providing guidance on effective communication techniques and conflict resolution strategies
  • Collaborated with the financial team to keep return customers by providing adequate and efficient service

CNA - Certified Nursing Assistant

Greenbrier at the Altamont
12.2015 - 09.2018
  • Providing quality care for residents with minimum to total assist. Also includes taking care of dialysis patients, patients with wound care, and other disabilities.
  • Work as part of a team that may include nurses, physical therapist, doctors, psychiatrists, psychologists, psychiatric nurses, or social workers.
  • Complete physical checks and monitor patients to detect unusual or harmful behavior and report observations to professional staff.
  • Record and maintain patient information, such as vital signs, eating habits, behavior, progress notes, treatments, or discharge plans.
  • Maintain patients' restrictions to assigned areas.
  • Provide patients with assistance in bathing, dressing, or grooming, demonstrating these skills as necessary.
  • Clean and disinfect rooms and furnishings to maintain a safe and orderly environment.
  • Restrain or aid patients as necessary to prevent injury.
  • Provide mentally impaired or emotionally disturbed patients with routine physical, emotional, psychological, or rehabilitation care under the direction of nursing or medical staff.
  • Organize, supervise, or encourage patient participation in social, educational, or recreational activities.
  • Provide empathy and support regardless of circumstances for each and every resident.

CNA - Certified Nursing Assistant

Cordova Health and Rehabilitation
02.2006 - 05.2015
  • Complete physical checks and monitor patients to detect unusual or harmful behavior and report observations to professional staff.
  • Record and maintain patient information, such as vital signs, eating habits, behavior, progress notes, treatments, or discharge plans.
  • Maintain patients' restrictions to assigned areas.
  • Work as part of a team that may include psychiatrists, psychologists, psychiatric nurses, or social workers.
  • Provide patients with assistance in bathing, dressing, or grooming, demonstrating these skills as necessary.
  • Clean and disinfect rooms and furnishings to maintain a safe and orderly environment.
  • Provide mentally impaired or emotionally disturbed patients with routine physical, emotional, psychological, or rehabilitation care under the direction of nursing or medical staff.

CNA - Certified Nursing Assistant

Private Duty In-Home Care
01.2003 - 12.2005
  • Provided one on one care for a client, prepared his meals, medications, bathed him, took him to appointments and took care of his finances and everything he needed.

Education

NA - physical therapy

Bevill State Community College
Sumiton, AL
08.2017

High school diploma or GED - undefined

Bevill State Community College
Sumiton, AL
05.2012

Timeline

Certified Nurse Assistant (CNA)

Ridgewood Health Services
12.2024 - Current

CNA - Certified Nursing Assistant

Greenbrier At The Altamont
03.2022 - Current

Private Caregiver

Care.com
03.2019 - Current

Server, selling, customer service, connecting with clients on a personal level

Cracker Barrel
02.2018 - 03.2022

CNA - Certified Nursing Assistant

Greenbrier at the Altamont
12.2015 - 09.2018

CNA - Certified Nursing Assistant

Cordova Health and Rehabilitation
02.2006 - 05.2015

CNA - Certified Nursing Assistant

Private Duty In-Home Care
01.2003 - 12.2005

NA - physical therapy

Bevill State Community College

High school diploma or GED - undefined

Bevill State Community College

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Georgia Trammell