Summary
Overview
Work History
Education
Skills
Timeline
Generic

Georgia Dyches

Jacksonville,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Customer Service Advocate

CVS
11.2022 - Current
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Developed comprehensive knowledge of company products and services to provide accurate information to customers.
  • Analyzed customer feedback data to identify areas for improvement in processes and procedures.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Offered claims knowledge to assist team members in offering each customer top-notch support.

Assistant

Pool Builder Services
09.2022 - 11.2022
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Developed and maintained filing systems to facilitate easy access to information.
  • Organized resources, records and personnel to accomplish aggressive targets.
  • Created and distributed agendas for meetings and conference calls as part of meeting preparation.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

General Manager

Jimmy Johns Gourmet Subs
06.2014 - 09.2022
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Assisted in recruiting, hiring and training of team members.
  • Developed and implemented strategies to increase sales and profitability.

Receptionist

Kia Motors
01.2017 - 03.2017
  • Handled assignments independently with good judgement and critical thinking skills.
  • Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Responded to inquiries from callers seeking information.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered phone promptly and directed incoming calls to correct offices.

Education

High School Diploma -

First Coast High School
Jacksonville, FL
06.2013

Skills

  • Work Prioritization
  • Customer Relations
  • Calm Under Pressure
  • Service Upselling
  • Staff education and training
  • Customer Service
  • Prioritization
  • Typing Speed
  • Understanding Customer Needs
  • LiveChat Messaging

Timeline

Customer Service Advocate

CVS
11.2022 - Current

Assistant

Pool Builder Services
09.2022 - 11.2022

Receptionist

Kia Motors
01.2017 - 03.2017

General Manager

Jimmy Johns Gourmet Subs
06.2014 - 09.2022

High School Diploma -

First Coast High School

Similar Profiles

CREATE PROFILE
Georgia Dyches