Georgia Fenwick

• Oversaw creation and editing of multiple monthly newsletters
• Tracked and organized team calendar, production pipeline, and team expenses
• Developed compelling content for multiple social media accounts
• Supervised maintenance of team website, consistently updating with new content each month
• Strategized and executed successful seasonal events
• Managed ordering and assembly of client gifts, guaranteeing timely delivery
• Conducted thorough research, design, and creation of detailed property books.

• Managed offer writing and signature process for clients, ensuring timely document submission at Ansley Real Estate
• Facilitated data-driven decision-making by generating detailed reports for diverse properties
• Executed extensive research to secure vendors for clients and events, overseeing flawless operations.
• Recorded and monitored property transactions and expenses with meticulous attention to detail for precise financial tracking.
• Designed and produced creative content and logos based on business needs.
• Developed and maintained team website to showcase services and boost online visibility.

• Managed seamless incorporation of new listing prospects and clients into CRM system.
• Conducted meticulous research and collected essential property details for every new listing.
• Consistently communicated with clients via phone and email to ensure smooth closing process.
• Coordinated and collaborated with vendors to oversee pre-listing repairs, photographs, and staging.
• Maintained organized spreadsheets to record all received leads, walk-throughs, and appointments.
• Prepared and rigorously inspected all essential listing documents for precision and entirety.
• Generated detailed seller reports on a weekly basis, consistently meeting deadlines.
• Developed personalized expressions of gratitude for co-op agents and clients, effectively enhancing relationships.
• Developed and maintained comprehensive operations manual, including job descriptions and employment contracts.
• Prepared and organized weekly meeting agendas for team members
• Tracked and monitored closings and GCI for team members

Enhanced customer satisfaction by engaging effectively with Brazilian and American clientele.

• Delivered prompt and tailored customer solutions within a fast-paced environment.
• Consistently exhibited unwavering commitment to customer-centricity, cultivating a positive corporate image
• Performed in-depth assessments of Portuguese and English customer calls to guarantee adherence to corporate and DOT policies. Demonstrated consistent enforcement.
• Demonstrated exceptional knowledge and mastery of Delta's policies and procedures, ensuring accurate and up-to-date information in reservation sales
• Documented technical and policy errors, coordinating with relevant departments for prompt resolution
• Increased efficiency and effectiveness within the QA department by developing comprehensive technical step-action guides
• Provided team members with valuable technical assistance and product support to create a collaborative and high-performing work environment
• Aided in enhancing overall service quality by collecting pertinent data for the Corporate Customer Care DOT Audit project.
• Prioritized and expedited Customer Care and Refunds response during challenging times, including the 2016 Outage and COVID-19 pandemic, ensuring timely and compassionate resolution for customers.