Georgia Flowers
Oklahoma City
Summary
Highly-motivated job seeker with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Case Manager
Parrish & Devaughn Injury Lawyers
01.2025 - 03.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Bilingual Legal Assistant
Maldonado & Hernandez Manley Law Firm
10.2022 - 12.2023
- Prioritized multiple tasks effectively under tight deadlines without compromising on the quality of work delivered.
- Streamlined case management by efficiently organizing documents, files, and resources for attorneys.
- Maintained up-to-date knowledge of local laws and regulations to provide informed guidance to clients and colleagues alike.
- Ensured accurate legal documentation by drafting contracts, agreements, pleadings, motions, and other necessary paperwork.
- Enhanced client communication by providing bilingual legal support in both English and Spanish.
- Managed scheduling needs for multiple attorneys to ensure optimal time allocation for cases and appointments.
- Assisted in successful court proceedings through accurate bilingual interpretation services during trials and hearings.
- Reduced clerical errors with thorough proofreading of legal documents prior to submission or filing.
- Expedited case resolutions through diligent research of relevant legal statutes, regulations, and precedents.
- Developed strong rapport with clients through attentive listening skills and empathetic understanding of their situations.
- Improved client satisfaction by managing and prioritizing caseloads in a timely manner.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Interviewed clients to obtain information relevant to cases.
- Collaborated with attorneys to develop strategies for each case.
Accounting Bookkeeper
D& G Helping Hands
10.2021 - 10.2022
- Managed payroll processing, ensuring employees were accurately compensated in a timely manner each pay period.
- Processed journal entries, guaranteeing accurate reflection of company finances within the general ledger system.
- Reviewed and processed client electronic payments and check deposits.
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable, and business expense processing.
- Maintained and processed invoices, deposits, and money logs.
- Maintained accurate financial records, ensuring compliance with regulatory requirements and company policies.
Underwriting Assistant
Midlands Management
01.2011 - 10.2021
- Assisted Underwriters in reviewing and analyzing insurance applications for accuracy and completeness.
- Reviewed policy documents to ensure compliance with applicable regulations and guidelines.
- Calculated premiums according to underwriting standards, policies and procedures.
- Performed detailed analysis of risk factors to determine acceptance or rejection of a policy.
- Maintained accurate records of all transactions related to the underwriting process.
- Provided customer service support to agents and insureds throughout the underwriting process.
- Created new accounts by entering data into the system accurately and completely.
- Collaborated with other departments such as Claims, Actuarial, Risk Management. to ensure proper risk assessment and pricing decisions were made.
- Identified areas of improvement within the underwriting process through proactive research and analysis.
- Drafted correspondence related to renewals, cancellations, endorsements.
- Analyzed financial statements for appropriate coverage limits and terms.
- Worked closely with brokers and agents in order to understand their needs better when assessing risk profiles.
- Recommended changes or modifications in existing policies based on changing circumstances or conditions.
- Developed strong relationships with both internal customers as well as external customers.
- Managed multiple tasks simultaneously while meeting tight deadlines.
- Attended meetings with Underwriters regarding complex cases or projects requiring additional review.
- Compiled statistical information from various sources for reporting purposes.
- Photocopied, documented and scanned received documentation and filed it for use.
- Worked with colleagues to review, accept or deny new and renewal business.
- Evaluated accuracy and integrity of supplied information.
- Performed data entry functions to track information such as payments, account updates and customer interactions.
- Negotiated coverage, policy pricing and service delivery during meetings with customers, agents or brokers.
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
- Quickly remedied customer issues in office, via telephone and with email communication by responding to questions in timeframe.
- Generated reports and documentation for senior management and underwriting staff.
- Evaluated possibility of losses due to catastrophe or excessive insurance.
- Examined documents to determine degree of risk from health, financial standing and value and condition of property.
- Solicited and evaluated insurance applications to approve or decline risks based on company guidelines.
- Wrote to field representatives, medical personnel or others to obtain further information or explain company underwriting policies.
Medical Assistant
Skyview Nursing Home
01.2009 - 01.2011
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Positioned patients properly during examination or treatment for comfort and safety.
- Completed and submitted clinical documentation in accordance with agency guidelines.
Education
Office Administration Courses - Clerical
Rose State College
Oklahoma City, OK01.2010
CMA And CNA - Medical
Metro Technology Centers - Springlake
Oklahoma City, OK05.2005
Skills
- Proficient in English and Spanish Language Skills
- Effective Problem Resolution
- Claims Evaluation
- Quality Control
- Clerical Assistance
- Clinical and Medical Analysis
- Risk Management
- Analyzing Data
- Data Organization
- Clerical Support
- Report Writing
- Document Scanning
- Paperwork Processing
- Data Entry
- Problem Resolution
- Critical Thinking
- Calendaring
- Courteous Demeanor
- Professional Telephone Demeanor
- Office Equipment Proficiency
- Prioritization
- Medical Terminology Knowledge
- Problem-Solving Abilities
- Positive and Professional
- Adaptive Team Player
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Typing 60 WPM
- Multi-Task Management
- Creative Problem Solving
- Proofreading
- Reading Comprehension
- Windows XP/Vista
- MS Office Proficiency
- Account Management
- Attention to Detail
- Work Planning and Prioritization
- System Administration
- Organizing and Categorizing
Accomplishments
- Achieved winning trials by completing Discoveries with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Facilitated the firm's smooth transition to a paperless system.
Languages
English
Full Professional
Spanish
Full Professional
Education and Training
other,other
Certification
- Oklahoma Driver's License
- Certified Notary in Oklahoma
Notary
Commission Number: 24003108
Commission Date: March 05, 2024
Expiration Date: March 5, 2028
Timeline
Case Manager
Parrish & Devaughn Injury Lawyers
01.2025 - 03.2025
Bilingual Legal Assistant
Maldonado & Hernandez Manley Law Firm
10.2022 - 12.2023
Accounting Bookkeeper
D& G Helping Hands
10.2021 - 10.2022
Underwriting Assistant
Midlands Management
01.2011 - 10.2021
Medical Assistant
Skyview Nursing Home
01.2009 - 01.2011
CMA And CNA - Medical
Metro Technology Centers - Springlake
Office Administration Courses - Clerical
Rose State College
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