GEORGIA FRANKLIN
Baltimore,MD
Summary
Senior Accountant with over 10 years of experience in financial operations, specializing in accounts payable, payroll, cash management, and tax support. Proven record of maintaining compliance, reconciling accounts, and streamlining vendor payments. Proficient in QuickBooks, NetSuite, and other cloud-based accounting systems, ensuring accurate and timely financial reporting.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Dynamic individual with hands-on experience in Accounts Receivables and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Competent Accounts Receivable Specialist bringing 10 years of experience handling accounts receivable functions. Exemplary skill in resolving billing disputes, providing excellent customer service and applying payments. Recognized for effective leadership with consistent achievement of objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
AR Collections Analyst
Willscot Mobile Mini
Baltimore, MD
10.2024 - 04.2025
- Analyzed customer accounts to identify overdue payments and initiate collection procedures.
- Collaborated with cross-functional teams to resolve billing discrepancies and improve account accuracy.
- Developed strategies for debt recovery, enhancing overall collection performance through targeted outreach.
- Monitored aging reports to prioritize collection efforts and streamline workflow efficiency.
- Conducted regular follow-ups with clients to negotiate payment plans and maintain positive relationships.
- Collaborated on collection and dispute resolution issues.
- Monitored accounts receivable aging and worked with various areas to address business needs.
- Facilitated clear communication between company representatives and clients regarding billing discrepancies, leading to swift resolutions.
- Prevented revenue loss through diligent tracking of customer accounts and identification of high-risk situations.
- Maintained strong relationships with clients to ensure prompt payment and encourage repeat business.
Office Support Specialist
NAACP-CONTRACT POSITION-ROBERT HALF INTERNATIONAL
Baltimore, MD
02.2024 - 05.2024
- Managed over 200 client accounts concurrently, executing effective compliance strategies and maintaining detailed documentation to support accurate month-end financial reporting.
- Processed client invoices with precision, ensuring timely payment schedules and clear communication with vendors regarding discrepancies.
- Reconciled financial records by verifying transaction details across bank statements, ledgers, and accounting systems to identify and correct inconsistencies.
- Collaborated with the finance team on accounts receivable functions, tracking outstanding balances and employing collection strategies to promote effective cash management.
- Addressed customer billing inquiries by researching transaction histories and providing supporting documentation to uphold reliable financial records.
- Managed incoming communications, ensuring prompt and effective responses to inquiries.
- Streamlined administrative processes, reducing redundancy and improving task completion rates.
- Collaborated with cross-functional teams to implement best practices in office operations.
- Supported team members with timely responses to inquiries and prompt resolution of issues, fostering a positive work environment.
- Handled confidential information discreetly while adhering to privacy regulations and company policies regarding data protection.
Cashier
MARYLAND DEPARTMENT OF TRANSPORTATION-CONTRACT POSITION-ROBERT HALF INTERNATIONAL
Baltimore, MD
11.2023 - 01.2024
- Compiled comprehensive end-of-day reports documenting all payment transactions, delivering completed financial documentation to supervisors for review and record-keeping purposes.
- Resolved customer billing issues through computer terminal operations, collaborating with the billing department to address payment discrepancies and pricing errors efficiently.
- Managed transactions with varying dollar values, identifying complex cases requiring two-part payments for escalation to management according to established protocols.
- Processed transactions for up to 20 clients during peak periods, maintaining accuracy while delivering excellent customer service throughout busy operations.
- Processed customer payments accurately, reconciling daily cash receipts with register totals while maintaining excellent customer service throughout busy shifts.
- Managed cash handling responsibilities, balancing registers at shift end to ensure all transactions were recorded correctly for accounting purposes.
- Processed customer transactions accurately and efficiently, ensuring high levels of service quality.
- Assisted customers with inquiries, providing information on services and directing them appropriately.
- Collaborated with team members to streamline workflows and improve overall service delivery.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Accounts Payable
MARYLAND INSURANCE ADMINISTRATION-CONTRACT POSITION-ROBERT HALF INTERNATIONAL
Baltimore, MD
03.2022 - 05.2023
- Delivered consistent 48-hour invoice processing turnaround time, prioritizing urgent payments while maintaining accuracy standards for all financial transactions.
- Maintained relationships with 40-50 vendors regularly, resolving payment discrepancies promptly while ensuring accurate vendor information within accounting systems.
- Managed payment processing exceeding one million dollars annually, maintaining meticulous records while ensuring compliance with state financial regulations.
- Operated the State of Maryland's FMIS accounting system daily across multiple state agencies, ensuring accurate financial data entry and reporting compliance.
- Processed fluctuating volume of 200-350 invoices monthly, efficiently managing peak periods while maintaining accuracy standards for timely payment processing.
- Processed vendor invoices, ensuring prompt payment while maintaining accurate financial records for monthly reconciliation.
- Increased efficiency in accounts payable and receivable management, leading to improved cash flow.
- Reduced discrepancies in financial records by conducting thorough audits and reconciliations of accounts payable transactions.
- Streamlined invoice processing, reducing errors and improving accounts payable efficiency.
- Strengthened internal controls by adhering to company policies and procedures regarding accounts payable processes.
- Streamlined accounts payable processes by implementing an efficient filing system and digitizing invoices.
- Ensured timely payments by monitoring accounts payable status and maintaining accurate records.
- Assisted in month-end closing tasks, providing efficient reconciliation of accounts payable balances.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Managed accounts payable and receivable functions, ensuring timely processing of transactions and optimal cash flow management.
- Managed accounts payable and receivable functions, optimizing cash flow management for the organization.
- Maintained timely and accurate accounts payable processing, resulting in improved vendor relationships.
- Developed clear communication lines with Accounts Payable and Accounts Receivable departments to resolve any discrepancies swiftly.
Accounting Assistant
GRAY & SON CONSTRUCTION
Padonia, MD
03.2021 - 02.2022
- Managed over 80 client accounts concurrently on a daily and weekly basis, maintaining accurate records and providing responsive service to address financial inquiries.
- Utilized QuickBooks, Excel, and Salesforce daily for managing financial transactions, creating reports, and tracking client accounts with precision and efficiency.
- Processed invoice payments from clients, verifying accuracy while maintaining efficient cash flow for the organization.
- Reconciled customer accounts daily, identifying discrepancies through meticulous review of financial records.
- Collaborated with the collection team on delinquent accounts, implementing effective strategies to reduce outstanding balances.
- Managed key aspects of month-end closing procedures, preparing reports for management review.
- Processed invoices and maintained accurate records using accounting software.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Expedited invoice processing with effective communication between internal departments and external vendors.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Collaborated with team members on special projects, contributing valuable insights and problem-solving skills.
- Supported month-end close activities by preparing journal entries and account analyses.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Facilitated smooth financial audits by maintaining organized records and providing necessary documentation to auditors.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Processed weekly payroll for over 100 employees, ensuring timely and accurate compensation.
- Assisted in preparing monthly financial statements, contributing to transparent and accurate financial reporting.
Tier III Unemployment Claims Adjudication Specialist
SOLID STATE OPERATIONS-Temporary position
06.2021 - 09.2021
- Maintained a 92 percent accuracy rate when processing complex unemployment claims, demonstrating meticulous attention to detail critical for accounts receivable functions.
- Collaborated with finance and auditing departments to process claims, fostering cross-functional communication skills valuable for accounts receivable coordination.
- Operated Pro21 and Oracle database systems for accounting functions, building expertise in financial software platforms essential for accounts receivable management.
- Processed between 10-35 employment claims daily based on complexity, developing transferable skills in detailed financial record review applicable to accounts receivable functions.
- Collaborated with stakeholders to resolve complex unemployment claims, applying financial regulations while ensuring accurate monetary determinations for claimants.
- Managed key aspects of claims processing workflow, verifying income documentation from employers to establish correct benefit amounts.
- Facilitated regular meetings to discuss progress and address challenges, enhancing team communication.
- Assisted in training new team members on systems and procedures, fostering a knowledgeable workforce.
- Followed all company policies and procedures to deliver quality work.
- Enhanced customer satisfaction with timely and accurate issue resolution.
- Conducted comprehensive competitor analysis to inform strategic decisions.
- Improved team collaboration by initiating regular strategy meetings.
Team Lead/Auditor Unemployment Claims Adjudicator
ALORICA-CONTRACT-Temporary position
12.2020 - 06.2021
- Verified employment records and documented infractions submitted by employers, reviewing paystubs when employees disputed final payments to ensure accurate claim processing.
- Managed workload of 50-100 active unemployment cases simultaneously, prioritizing critical claims and maintaining thorough documentation for each account.
- Utilized Beacon financial tracking system for processing Maryland state unemployment claims, maintaining accurate records, and facilitating timely benefit distributions.
- Processed approximately 100 unemployment claims weekly while training and auditing Tier I and Tier II Adjudicators, ensuring accurate determination of benefits eligibility.
- Collaborated with the finance team to review unemployment claims, ensuring accuracy while applying relevant policies for proper adjudication.
- Managed key aspects of claims processing workflow, streamlining procedures to enhance efficiency while maintaining compliance with regulations.
- Led team of customer service representatives in achieving performance targets and enhancing customer satisfaction.
- Mentored new hires, providing training on systems and best practices to improve team productivity.
- Streamlined communication processes between departments, resulting in improved issue resolution times.
- Developed and implemented strategies to reduce call handling time while maintaining service quality standards.
- Facilitated regular team meetings to discuss performance metrics and identify areas for improvement.
Accounts Receivables Specialist
SMITH & NEPHEW-CONTRACT POSITION-ROBERT HALF INTERNATIONAL
Columbia, MD
03.2019 - 05.2019
- Processed between 300-500 invoices monthly, ensuring accuracy in billing details, payment terms, and proper documentation for financial reporting requirements.
- Achieved collection success rates between 38-51 percent across all assigned accounts, implementing strategic follow-up procedures for outstanding invoices, including challenging delinquent accounts.
- Utilized multiple accounting platforms, including QuickBooks, Pro 21, and Oracle, to process financial transactions, generate reports, and maintain accurate client records.
- Maintained over 1,200 active client accounts simultaneously, including delinquent accounts requiring specialized attention for resolution and payment collection.
- Managed portfolio of accounts receivable valued at over $300,000, tracking collections systematically to maintain accurate financial records for timely payment processing.
- Processed customer payments promptly while maintaining accurate records for all transactions, ensuring timely posting to appropriate accounts within established deadlines.
- Managed accounts receivable processes to ensure timely collections and accurate financial records.
- Reconciled customer accounts, resolving discrepancies and maintaining up-to-date information.
- Utilized accounting software to track payments and generate financial reports for analysis.
- Collaborated with cross-functional teams to streamline invoicing procedures and improve cash flow.
- Trained new team members on accounts receivable protocols and systems for operational efficiency.
Education
Master of Science - Non-Profit Law, Human Service Administration
COPPIN State University/University of Baltimore
Baltimore, MD05.2020
Skills
- Areas Of Expertise: Aging Reports, Cash Application, Audit Procedures, Collection Calls, Customer Accounts, Dispute Resolution, Billing Procedures, Invoice Processing, Payment Processing, Month-End Close, Financial Reporting, Journal Entries, Reconciliation, Financial Statements, Data Entry
- Technical Skills: Calendly, Google Workspace, Microsoft Office 365, Oracle NetSuite, QuickBooks, SAP Concur, Zoom, Oracle, Salesforce
- Conflict resolution techniques
- Goal oriented approach
- Problem-solving capacity
- Assertiveness in collections
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Updating customer accounts
- Reliability
- Multitasking Abilities
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Debt settlement
- Data entry skills
- Microsoft office
- Payment scheduling
- Documentation and recordkeeping
- Documentation skills
- Negotiation and resolution
- Client relationship management
- Customer relationship management
- Accurate payment posting
- Computer literacy
- Account monitoring
- Professionalism
- Pleasant telephone demeanor
- Basic mathematics
- Investigative research
- Payment processing
- General ledger
- Paperwork processing
- Written communication
- Payment management
- Telephone etiquette
- Cash application
- Professional demeanor
- Dispute resolution
- Financial documentation
- Aging reports analysis
Certification
- CENTER FOR URBAN FAMILIES
- Certificate - Professionalism in the workplace
- Completed coursework in STRIVE/EMPLOYMENT SERVICES -Completed coursework in 120 Hours of Intense Career Development Training.
Timeline
AR Collections Analyst
Willscot Mobile Mini
10.2024 - 04.2025
Office Support Specialist
NAACP-CONTRACT POSITION-ROBERT HALF INTERNATIONAL
02.2024 - 05.2024
Cashier
MARYLAND DEPARTMENT OF TRANSPORTATION-CONTRACT POSITION-ROBERT HALF INTERNATIONAL
11.2023 - 01.2024
Accounts Payable
MARYLAND INSURANCE ADMINISTRATION-CONTRACT POSITION-ROBERT HALF INTERNATIONAL
03.2022 - 05.2023
Tier III Unemployment Claims Adjudication Specialist
SOLID STATE OPERATIONS-Temporary position
06.2021 - 09.2021
Accounting Assistant
GRAY & SON CONSTRUCTION
03.2021 - 02.2022
Team Lead/Auditor Unemployment Claims Adjudicator
ALORICA-CONTRACT-Temporary position
12.2020 - 06.2021
Accounts Receivables Specialist
SMITH & NEPHEW-CONTRACT POSITION-ROBERT HALF INTERNATIONAL
03.2019 - 05.2019
Master of Science - Non-Profit Law, Human Service Administration
COPPIN State University/University of Baltimore