Georgia Gonzalez
Raleigh,NC
Summary
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Highly-qualified Housekeeping Director offering 20+ years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Versatile Housekeeping Director working with a diverse staff. Building rapport and team collaboration. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Director of Housekeeping
Aloft Raleigh Hotel
06.2015 - Current
- Executed plans for the opening of this newly constructed hotel property.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Directed the set up of 135 guest rooms for guest occupancy within 4 weeks. Supervised and managed the preparations of all Public Space areas, pool and fitness room
- Increased employee performance through effective supervision and training.
- Placed orders for housekeeping cleaning supplies and guest room supplies. In addition to laundry room supplies.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Adhered to safety protocols by enforcing proper chemical and equipment usage.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and linen inventory.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports, and other housekeeping documentation.
Director of Housekeeping
Sheraton Raleigh Hotel
05.2005 - 06.2015
- Increased employee performance through effective supervision and training.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Managed laundry sorting, washing, drying, and quarterly linen inventory.
- Communicated repair needs to maintenance staff.
- Completed schedules, shift reports, and other business documentation.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Hospitality Administration And Management
US Navy
Various Naval StationsAssociate of Science - Business Administration
Louisiana State University At Alexandria
Alexandria, LA03.1972
Skills
- MSDS Chemical for Chemical Usage
- Invoice Processing
- Daily Facility Operations
- Task Prioritization
- Analyzing Department P&L
- Staff Training
- Equipment Effectiveness
- Guest Relations
- Enforcing Safety Protocols
- Employee Performance Reviews
- Customer Needs Assessments
- Department Coordination
- Interdepartmental Collaboration
- Supply Inventory Management
- Employee Retention
- Budget Administration
- Health and Safety Compliance
- Department Oversight
- Payroll Understanding
Timeline
Director of Housekeeping
Aloft Raleigh Hotel
06.2015 - Current
Director of Housekeeping
Sheraton Raleigh Hotel
05.2005 - 06.2015
Hospitality Administration And Management
US Navy
Associate of Science - Business Administration
Louisiana State University At Alexandria
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