Georgia Hellwig
Iowa City,IA
Summary
Overview
4
4
years of professional experience
Work History
Customer Service Specialist
Deluxe Cakes and Pasteries
10.2024 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Customer Service Specialist
Everbowl Iowa City
04.2024 - Current
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Customer service specialist
Pagliai's Pizza
06.2021 - Current
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and backed up other customer service managers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Customer service specialist
Wilson's Farm and Orchard
03.2024 - 08.2024
- Met customer call guidelines for service levels, handle time and productivity.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Responded to customer requests for products, services, and company information.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
Swim instructor
Kennedy Swim School
06.2023 - 07.2023
- Teaching children ages 3-9 basic swimming skills
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Addressed behavioral issues promptly using a fair and consistent approach, fostering a respectful learning environment for all participants.
- Adapted teaching techniques to different learning styles.
- Provided one-on-one instruction for students requiring additional assistance in mastering specific skills or techniques.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Demonstrated proper form and technique to prevent injury.
- Motivated participants through one-on-one instruction and positive feedback.
- Implemented proper safety protocols and emergency response plans.
Education
High School -
Iowa City High School
Iowa City, IA05.2024
Skills
- Cleaning
- Organizing
- Customer service
- Good communication skills
- Excellent written and oral communication
- Telephone etiquette
- Complaint handling
- Problem resolution
- Staff training
Awards
- Leadership Award, 2018
- City High Silver Cord Award, 2024
- Jack and Jackie Roland Endowed Scholarship, 2024
Timeline
Customer Service Specialist
Deluxe Cakes and Pasteries
10.2024 - Current
Customer Service Specialist
Everbowl Iowa City
04.2024 - Current
Customer service specialist
Wilson's Farm and Orchard
03.2024 - 08.2024
Swim instructor
Kennedy Swim School
06.2023 - 07.2023
Customer service specialist
Pagliai's Pizza
06.2021 - Current
High School -
Iowa City High School
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