Dynamic leader with a proven track record at Animal Shelter Relief Rescue, excelling in relationship building and strategic planning. Enhanced team performance through tailored training programs, fostering a culture of continuous improvement. Achieved significant boosts in client satisfaction by revolutionizing customer service protocols and empowering staff to excel in their roles.
Overview
47
47
years of professional experience
Work History
Director
Animal Shelter Relief Rescue
01.2015 - Current
Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Revolutionized customer service protocols, significantly improving customer satisfaction ratings.
Assisted in recruiting, hiring and training of team members.
Flight Attendant
United Airlines
03.1978 - 06.2012
Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Coordinated effectively with cockpit crew during medical emergencies, ensuring protocol compliance.
Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Veterinary Technician
Westchester County Department of Social Services
06.2012 - 2012
Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
Restrained animals to protect veterinarians from potential harm.
Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.