Georgia Johnson
West Palm Beach,FL
Summary
Detail-oriented professional with extensive experience in healthcare and education settings. Skilled in administrative management, effective communication, and conflict resolution. Committed to enhancing service delivery and improving client experiences through exceptional time management and multitasking abilities.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
Delray Beach, FL
02.2024 - Current
- Provided customer support to patients and healthcare providers, ensuring accurate communication and high-quality care coordination in a medical environment
- Managed inbound and outbound calls to address patient inquiries, resolve issues, and educate customers on respiratory products and services
- Coordinated with physicians, hospitals, and insurance companies to obtain required documentation and ensure compliance with medical and billing guidelines
- Processed patient orders, updated records, and maintained accurate data in computerized systems to support service delivery and billing operations
- Assisted patients in understanding treatment plans and equipment usage, supporting adherence to physician-prescribed care and improving patient outcomes
Lead Teacher
Neighborhood Kids Academy
Palm Beach, FL
02.2023 - 02.2024
- Led classroom instruction for early childhood students (infant–Pre-K), fostering academic, social, and emotional development in a structured learning environment
- Designed and implemented daily lesson plans and activities aligned with developmental milestones and a faith-based curriculum
- Managed classroom behavior, routines, and transitions while maintaining a safe, nurturing, and organized environment for young learners
- Built strong relationships with parents and families, providing regular updates and supporting each child's individual growth and needs
- Incorporated character development and values-based learning, supporting students' academic, social, and spiritual growth in a Christ-centered setting
Assistant Teacher
O2B Kids
West Palm Beach, FL
08.2021 - 02.2023
- Supported lead teacher in executing lesson plans and daily classroom activities for children ages 0–5, promoting early childhood development and engagement
- Maintained a safe, clean, and organized classroom environment while ensuring compliance with state licensing and childcare standards
- Assisted with student assessments, observations, and developmental tracking to support individualized learning needs
- Communicated with parents to provide updates on children's progress and address questions or concerns professionally
- Provided hands-on support with daily routines, including classroom management, transitions, and care activities, ensuring a positive and structured environment for students
Front Desk Agent
Navy Gateway Inns & Suites
Guantanamo Bay, Cuba
11.2009 - 11.2019
- Delivered front desk services for military and government personnel, ensuring professional, respectful support for service members and official travelers
- Managed guest check-in/check-out, reservations, and room assignments using property management systems while maintaining accuracy and efficiency
- Provided high-level customer service by addressing inquiries, resolving issues, and coordinating with housekeeping and maintenance teams
- Handled financial transactions, including cash and card payments, while maintaining accountability and completing daily reports
- Maintained strict adherence to security protocols and protected guest information in a controlled military installation environment
Education
Certified Nursing Assistant (CNA) -
QM Career Institute
West Palm Beach, FLCertified Front Desk Representative (CFDR) - Hospitality
American Hotel & Lodging Educational Institute
Skills
- Customer Service & Client Relations – delivering professional, high-quality support across diverse environments, including healthcare, hospitality, and education
- Communication & Interpersonal Skills – effectively interacting with clients, patients, families, and team members in fast-paced settings
- Administrative & Data Management – handling records, scheduling, reservations, and documentation with accuracy and attention to detail
- Problem Solving & Conflict Resolution – addressing concerns, resolving issues, and maintaining a positive experience under pressure
Timeline
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
02.2024 - Current
Lead Teacher
Neighborhood Kids Academy
02.2023 - 02.2024
Assistant Teacher
O2B Kids
08.2021 - 02.2023
Front Desk Agent
Navy Gateway Inns & Suites
11.2009 - 11.2019
Certified Nursing Assistant (CNA) -
QM Career Institute
Certified Front Desk Representative (CFDR) - Hospitality
American Hotel & Lodging Educational Institute