Summary
Overview
Work History
Education
Skills
Timeline
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Georgia Lowrey

Rancho Cucamonga,USA

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

23
23
years of professional experience

Work History

Consumer Program Liaison, Residential and Specialist

Inland Counties Regional Center
01.2017 - Current
  • Maintain regular communication with service providers to ensure consistent support and compliance with service standards.
  • Consults with vendors on programming and service delivery improvements to enhance care quality.
  • Conduct both announced and unannounced site visits to audit program and monitor compliance, review documentation, and investigate complaints and incident reports.
  • Performs thorough investigations and unbiased investigations in a confidential and professional manner.
  • Prepare detailed reports of findings, including DDS responses, corrective action plans/plan of corrections and follow-up documentation for incidents involving law enforcement, APS, ombudsman, and others.
  • Acts as liaison between case management teams and vendors, and other community agencies to ensure coordinated care.
  • Collaborates with vendors to identify and implement quality improvement strategies across program by providing technical assistance.
  • Maintain current knowledge of Title 17, HCBS, DDS guidelines community resources to support and share with internal staff, consumer/families, and service providers.
  • Deliver training and mentorship to new staff, including shadowing during facility visits and ongoing support.
  • Deliver training to internal staff on various quality assurance topics, vendored services, and policy/procedure.
  • Reviews placement updates and referrals including out-of-area referrals as needed.
  • Facilitates monthly mental meetings with outside agencies to enhance collaboration on challenging cases.
  • Represented Regional Center at case conferences and interagency meetings to advocate for client needs and service enhancements.
  • Assists Program Manager in updating and maintaining unit-specific policies and procedures.

Consumer Services Coordinator, Transition and Adult

Inland Counties Regional Center
01.2007 - 01.2017
  • Responsible for coordinating the services and support available to consumers as outlined in the Lanterman Developmental Disabilities Services Act.
  • Maintain contact with consumers, families, and other caregivers as required.
  • Complete placement and liaison activities as needed.
  • Maintain adequate skill levels in both interpersonal and community relationships.
  • Seek out and effectively utilize generic resources on behalf of consumers. Be a resource for referrals and pertinent information.
  • Perform duties associated with case management, administrative duties, face to face meetings with consumers, families, generic resources, and vendors. Advocating for consumers, writing required reports in a timely manner, reviewing documents, and completing Purchase of Service procedures to include compliance with management.
  • Attend and participate in court cases to include conservatorships and diversion along with IRC appeal hearings.
  • Mentor for new staff.

Child Find Caseworker

Polly Klaas Foundation
01.2003 - 01.2006
  • Perform duties associated with investigation of missing child cases including; writing reports, taking leads, evaluating case information, gathering and providing referrals, production and distribution of flyers.
  • Serving as a liaison between families, law enforcement, and other child find agencies.
  • Communication with families, law enforcement agencies, and other child find agencies while maintaining confidentiality.

Education

Master of Arts - Rehabilitation Counseling and Certified Rehabilitation Counselor (CRC)

California State University
San Bernardino, CA
01.2019

Bachelor of Science - Child Development and Criminal Justice

California State University
Fullerton, CA
01.2002

Skills

  • Self-motivated independent worker
  • Supportive problem solver
  • Empathetic and proactive leader
  • Effective organization and multitasking
  • Efficiently embraces new challenges
  • Fosters teamwork and cooperation
  • Strong communication skills
  • Mentorship for new employees

Timeline

Consumer Program Liaison, Residential and Specialist

Inland Counties Regional Center
01.2017 - Current

Consumer Services Coordinator, Transition and Adult

Inland Counties Regional Center
01.2007 - 01.2017

Child Find Caseworker

Polly Klaas Foundation
01.2003 - 01.2006

Bachelor of Science - Child Development and Criminal Justice

California State University

Master of Arts - Rehabilitation Counseling and Certified Rehabilitation Counselor (CRC)

California State University

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