Georgia McClung
Livermore,CA
Summary
Cheerful server offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks. Motivated Server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Server/Manager
Emil Villas Hickory Pit
2023.06 - Current
- 1Trained servers on order management, food service quality and how to build rapport with guests.
- Monitored server performance and provided feedback to enhance server delivery.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Managed scheduling for 1 year for servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Welcomed and greeted guests before presenting special menu items to clients.
Server/Manager of Operations
Country Waffles
2007.10 - 2022.05
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
- Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
- Monitored server performance and provided feedback to enhance server delivery.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Managed scheduling15 years for servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Server/Assistant Manager
Railroad Cafe
1989.02 - 2004.06
- Provided conflict resolution for dissatisfied customers, maintaining positive dining atmosphere.
- Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
- Assisted in training new hires, resulting in more efficient workforce and reduced turnover.
- Enhanced customer satisfaction by ensuring prompt and courteous service from server team.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Education
Skills
- Operating system management
- Team Training
- Backup Management
- Guest service
- Customer Service Management
- Organization
- Table Bussing
- Complaint Handling
- Front of House Management
- Customer Service
- Team Leadership
- Problem-Solving
Certification
Food Safety Certificate
Timeline
Server/Manager
Emil Villas Hickory Pit
2023.06 - Current
Server/Manager of Operations
Country Waffles
2007.10 - 2022.05
Server/Assistant Manager
Railroad Cafe
1989.02 - 2004.06
Food Safety Certificate
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