GEORGIA NORBERT
Lafayette,LA
Summary
Seasoned specialist offering several years of comprehensive experience interpreting and implementing quality assurance standards and investigating customer complaints and non-conformance issues. Practiced and knowledgeable professional possessing excellent problem solving and analytical skills paired with strong knowledge of qa terms, tools and methodologies. Committed to improving overall business processes.
Overview
21
21
years of professional experience
Work History
REVENUE CYCLE MANAGEMENT/SPECIALIST
ACADIAN COMPUTER SYSTEM/I3VERITAL
02.2013 - Current
- Accurately posting medical insurance payment, patient payments, lockbox payments, EFT payments, third party, and mail payments.
- Paying strong attention to details, reading EOBS/ERA, and posting denials.
- Keying hospital/offices charges, balancing to correct amounts on remits and end of month.
- Maintained accurate records of customer interactions and feedback.
CUSTOMER SERVICE REPRESENTAIVE
NUCOMM
11.2007 - 02.2013
- Managing incoming calls and customer service inquiries, generating sales that lead to new customers, verifying and identifying customer information, collecting payments on accounts, offering sales, and updating services.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
CASHIER
JUBILEE
05.2003 - 11.2007
- Greeting customers, handling cash and credit cards, collecting payments, processing accurate amount of changes, redeeming stamps and coupons, maintaining a clean store, balancing cash registers.
- Resolved customer complaints professionally in accordance with company policy.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
MEDICAL OFFICE ADMINISTRATION, TRANSCRIPTION AND BILLING AND CODING -
DELTA COLLEGE
10.2011
HIGH SCHOOL DIPOLMA -
CARENCRO HIGH SCHOOL
05.2003
Skills
- Emergency Response
- Root Cause Analysis
- Resource Allocation
- Maintenance and repair
- Supply Management
- Customer Relations
- Team Collaboration
- Adaptability and Flexibility
- Proficient in [Software]
Timeline
REVENUE CYCLE MANAGEMENT/SPECIALIST
ACADIAN COMPUTER SYSTEM/I3VERITAL
02.2013 - Current
CUSTOMER SERVICE REPRESENTAIVE
NUCOMM
11.2007 - 02.2013
CASHIER
JUBILEE
05.2003 - 11.2007
MEDICAL OFFICE ADMINISTRATION, TRANSCRIPTION AND BILLING AND CODING -
DELTA COLLEGE
HIGH SCHOOL DIPOLMA -
CARENCRO HIGH SCHOOL
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