Georgia Overman
Summary
Dynamic and adaptable professional with a proven track record at multiple occupations, excelling in high-pressure environments and demonstrating exceptional customer service and warehouse safety skills. Known for reliability and a warm, friendly demeanor, I consistently exceed performance expectations, enhancing team productivity and efficiency. Expert in communication, and relationship building, I thrive in fast-paced settings, ensuring quality and timely service. With increasing customer satisfaction levels and business performance by handling and analyzing complaints and designing customer service strategies. Dedicated to creating a positive impression on customers to build and retain a happy customer base.
Overview
2
2
years of professional experience
Work History
Package Handler
FedEx Ground
2741 Texas Longhorn Way, Fort Worth, 76177
08.2023 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
Food Runner/Server
Hopdoddy Burger Bar
3101 Heritage Trace Pkwy, Fort Worth Tx, 76177
03.2023 - 08.2023
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Maintained speed of service for food orders while minimizing errors and complaints.
- Collaborated well with other food runners to deliver orders accurately.
- Delivered correct food items to tables according to order documentation.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Organized and replenished supplies at food stations to optimize team performance.
- Restocked food supplies in kitchen and organized storage areas.
- Cleared tables immediately after guests left in preparation for next party.
Cook/Cashier
Wingstop
12400 Timberland Blvd
02.2022 - 03.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Hostess
Craft And Vine
310 S Oak St, Roanoke TX 76262
07.2022 - 09.2022
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
Byron Nelson High School
Trophy Club, TX05.2023
Skills
- Heavy Lifting
- Warehouse Safety
- OSHA compliant
- Customer Service
- Reliability and punctuality
- Food and Beverage Service
- Safety Procedures
- Professional Appearance
- Hospitality service expertise
- Relationship Management
- Team Player
- Reliable and Responsible
- Warm and Friendly
- Adaptable and Flexible
- High Energy and Stamina
- Cool Under Pressure
- Relationship Building
Timeline
Package Handler
FedEx Ground
08.2023 - Current
Food Runner/Server
Hopdoddy Burger Bar
03.2023 - 08.2023
Hostess
Craft And Vine
07.2022 - 09.2022
Cook/Cashier
Wingstop
02.2022 - 03.2023
High School Diploma -
Byron Nelson High School