Georgia Payne
Union,OR
Summary
Proven leader with extensive experience at Walmart, adept in enhancing team performance and customer satisfaction through effective coaching and problem-solving. Excelled in talent acquisition and performance improvement, driving operational excellence. Demonstrated ability to foster teamwork and collaboration, achieving significant improvements in workplace efficiency and safety.
Overview
10
10
years of professional experience
Work History
Homelines Team Lead
Walmart
La Grande, OR
04.2022 - Current
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Promoted high standerds through personal example to help each member understand expected behavious and standards.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Online Grocery Team Lead
Walmart
La Grande, OR
07.2019 - 04.2022
- Resolved customer complaints promptly, maintaining excellent relationships with patrons.
- Managed daily operations of the grocery department, ensuring smooth workflow and timely task completion.
- Streamlined inventory management for efficient stock replenishment and accurate tracking.
- Oversaw ordering processes, maintaining optimal inventory levels and minimizing waste through strategic purchasing decisions.
- Conducted regular performance reviews for staff members, identifying areas of improvement and guiding them towards professional development goals.
- Optimized staff scheduling to ensure adequate coverage during peak hours while controlling labor costs.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Assistant Manager
Ulta Beauty Inc.
Pocatello, ID
09.2016 - 07.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Assistant Manager
Walmart
Pocatello, ID
05.2014 - 09.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Mentored team members to enhance professional development and accountability in workplace.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Bachelor Of Business - Economics
Eastern Oregon University
La Grande, OR04.2011
Skills
Customer Focus
Coaching and Mentoring
Performance monitoring
Performance Improvement
Workplace Safety
Schedule Management
Complaint resolution
Product Management
Influencing skills
Talent Acquisition
Problem-Solving
Teamwork and Collaboration
Team Supervision
Team motivation
Conflict Resolution
Goal Setting
Documentation And Reporting
Multitasking Abilities
Organizational Skills
Decision-Making
Task Prioritization
Relationship Building
Timeline
Homelines Team Lead
Walmart
04.2022 - Current
Online Grocery Team Lead
Walmart
07.2019 - 04.2022
Assistant Manager
Ulta Beauty Inc.
09.2016 - 07.2019
Assistant Manager
Walmart
05.2014 - 09.2016
Bachelor Of Business - Economics
Eastern Oregon University