Georgia Ritter
Austin,TX
Summary
Meticulous Cleaner - Housekeeper with good performance record maintaining clean, sanitized and tidy environments for guests and clients. Skilled at deep cleaning, dusting, and polishing. Proven history of performing with excellent work ethic and dependability.
Overview
6
6
years of professional experience
Work History
Custodian
Woodlawn Baptist Church
Austin , TX
2017.12 - Current
- Cleaned building floors by sweeping, mopping or vacuuming.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Maintained accountability for building keys, master keys and access cards.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Kept business entrances clean, tidy and professional in appearance.
- Moved equipment and furniture to thoroughly clean space.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Notified building managers about needed repairs to maintain public safety.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Performing general maintenance tasks such as painting walls or fixing broken fixtures; changing filters on HVAC units periodically.
Manager of Operations
Gold Rush Gaming
Austin , TX
2021.08 - 2023.09
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Formed and sustained strategic relationships with clients.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Investigated customer complaints related to product and service quality or delivery issues.
- Understood and followed oral and written directions.
- Planned and completed group projects, working smoothly with others.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
- Answered 50+ calls per shift to assist with customer questions and concerns.
Education
Some College (No Degree) -
Austin Community College
Austin, TXSkills
- Supply Management
- Client Communication
- Attention to Detail
- Problem-Solving
- Responsible and Dependable
- Work Prioritization
- Event Support
- Excellent Communication Skills
- Customer Service
- Room Setup and Breakdown
- Work Order Interpretation
- Maintenance
- Cleaning and Sanitizing
Timeline
Manager of Operations
Gold Rush Gaming
2021.08 - 2023.09
Custodian
Woodlawn Baptist Church
2017.12 - Current
Some College (No Degree) -
Austin Community College
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