Georgia Rodriguez
Westminster,CO
Overview
28
28
years of professional experience
Work History
Specimen Collector
Precision Diagnostic
Denver, CO
04.2024 - 11.2025
- Processing buccal and urine samples at a doctor office, chain of custody forms and kits, customer service, handling sensitive information, and sending out collections for testing at the end of the day.
- Prepared and labeled samples for laboratory analysis.
- Maintained accurate records of specimen collection and handling procedures.
- Processing buccal and urine samples at a doctor office, chain of custody forms and kits, customer service, handling sensitive information, and sending out collections for testing at end of the day.
Delivery Driver
Door Dash
Denver, CO
04.2023 - 10.2025
- Selecting orders in door dash app, picking up food orders from restaurants, delivering to customers' homes or work place in my vehicle. Time management, customer service, handling orders with care and delivering them promptly to customers, handling cancellations, and incorrect orders.
- Provided contact information for customer inquiries
- Resolved delivery issues quickly to enhance customer satisfaction.
- Selecting orders in door dash app, picking up food orders from restaurants, delivering to customers homes or work place in my vehicle. Time management, customer service, handling orders with care and delivering them promptly to customers, handling cancellations, and incorrect orders.
- 855-431-0459
Customer Service Agent
Southwest Airlines
Denver, CO
03.2015 - 04.2024
- Customer service agent at Southwest Airlines, assisting customers with flights, ticket counter, gates, International flights, curbside, Baggage dept Assisted customers with questions, transactions, directions
- Assisted customers with the check in process
- Assisted customers with the check in process
- Boarding and assisting passengers onto their flights, making announcements, re-booking flights, etc.
- I Received a letter of accommodation from Southwest CEO Gary Kelly because of a passenger who left an exceptional review on her experience with me while traveling with Southwest Airlines.
- Assisting with questions and complaints
- Boarding and assisting passengers on to their flights, making announcements, re-booking flights, etc.
- I Received a letter of accommodation from Southwest CEO Gary Kelly because of a passenger who left an exceptional review on her experience with me while traveling with Southwest Airlines.
- Lori Mekled- customer service agent supervisor
Liaison
Empire Hospitality
Denver, CO
02.2013 - 03.2015
- I was a Liaison for Empire a company contracted by the federal Military. As a Liaison we processed military applicants at the Sheraton downtown Denver where we held an office to process all future military personnel. Our job included, checking in each applicant to the hotel for an overnight stay for their morning trip to boot camp, completing the list of all applicants, arranging transportation to DIA, and providing all forms and documents to all recruiters as well as MEPS, the hotel and district supervisors. Read all rules and regulations as well as evacuation procedures to applicants and ensured they were in their rooms by a designated curfew. We conducted hourly patrols throughout the hotel , responsible for giving each applicant wake up calls and we conduct additional roll call after breakfast and before loading the shuttles to DIA, escorting all applicants to either the federal military building or to the airport if they are due to ship (fly) out and that is decided by MEPS prior to them coming to be processed at the hotel, then complete all required paperwork and email for the day.
- John Moreland immediate supervisor - 7740-973-7228
- Ting Chow - Corporate Manager- 352- 262- 1583
- Developed and maintained operational procedures for seamless operations.
- Resolved customer inquiries and concerns promptly and effectively.
- Prepared detailed documents outlining project plans, timelines and budgets.
Security
HSS
Denver, CO
08.2010 - 02.2013
- Executed security responsibilities such as patient watch, responding to alarms, and inventory management.
- Hospital security, foot patrols, report writing, visual and physical deterrence, camera surveillance, patient watch, door unlocks, responding to alarms and calls, utilized restraints to maintain safety, inventory, access control, assigning badges to temporary employees, vehicle assists (jump starting vehicles), escorting patients and visitors to and from ER by wheelchair, interacting with police officers
- Provided assistance to others consistently while maintaining a respectful work ethic.
- Assisted individuals consistently while upholding integrity and respect in all interactions.
- Achieved recognition through pride awards for customer service and fostered excellent connections with supervisors, coworkers, patients, and visitors.
- Identified core competencies for security roles.
- Security, observation, customer service.
- Jeffery Vasey 303-457-7236 (former immediate supervisor @ HSS)
- Professional Reference.
- Dusty Cox 303-426-2151 (security Dept)
- Checked security logs for accurate and complete records.
- Complied with security protocols while managing confidential information.
- Implemented security checks for all employees entering the facility.
- Prepared accurate incident reports after conducting investigations of security breaches.
Correction Officer
Cheyenne Mountain Re Entry Center
Fountain, Colorado
01.2004 - 08.2010
- Correction Officer In a medium security prison, conducting internal and external patrols throughout the facility , working in master control, visitation, transportation of inmates outside of facility to appointments, I trained as a supervisor, Monitoring and regulating the behavior of adult males incarcerated in a Colorado prison.
- Cheryl Johnson- shift commander 719-390-0125
- Enforced facility rules and regulations to maintain a safe environment.
- Monitored inmate behavior to prevent disturbances and ensure compliance.
- Conducted regular security checks throughout the facility to identify potential issues.
Counselor
Colorado Boys Ranch
La Junta, Colorado
05.1998 - 02.2003
- I Worked at the Colorado Boys Ranch as counselor for adolescent boys ages 12-18 in a living facility that offered housing, farming, school, living skills, money management
- Utilizing behavioral services in a supervised living facility for boys who have been in and out of the foster system.
- Monitored premises to ensure safety and security.
- Provided customer service to enhance client satisfaction.
- Directed security supervision to prevent incidents.
- Security Supervision
- Corrections
- Airline
- Utilized a taser for non-lethal intervention when necessary.
- Radio communication
- Managed multiple tasks simultaneously in a fast-paced environment.
- Taser
- Implemented security measures to protect property and individuals.
- Implemented loss prevention strategies to reduce theft.
- Utilized firearms training to ensure safety and compliance.
- Operated computer systems for data management.
- Loss prevention
- Firearms
- Computer
Education
High school or equivalent -
Otero Junior College
La Junta, CO 02.1991 - 05.1991
Skills
- Specimen collection
- Sample processing
- Chain of custody
- Sample labeling
- Urine collection
- Tissue collection
- Specimen handling
- Specimen verification
- Specimen shipping
- Sample preservation
- Swab collection
- Performing oral swabs
- Safety compliance
- Biohazard disposal
- Biohazard protocols
- Result documentation
- Patient identification
- Patient interaction
- Data entry accuracy
- Time management
- Sample monitoring
- Responding to inquiries
- Crisis management
- Incident reporting
- Attention to detail
- Conflict resolution
- Health safety certification
- First aid certification
- Flexible scheduling
- Integrity maintenance
- Adaptability
- Pressure adaptability
- Communication skills
- Flexible scheduling
- Integrity maintenance
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Specimen Collector
Precision Diagnostic
04.2024 - 11.2025
Delivery Driver
Door Dash
04.2023 - 10.2025
Customer Service Agent
Southwest Airlines
03.2015 - 04.2024
Liaison
Empire Hospitality
02.2013 - 03.2015
Security
HSS
08.2010 - 02.2013
Correction Officer
Cheyenne Mountain Re Entry Center
01.2004 - 08.2010
Counselor
Colorado Boys Ranch
05.1998 - 02.2003
High school or equivalent -
Otero Junior College
02.1991 - 05.1991